Strategic Customer Success Manager – SaaS Solutions for Electric Vehicle Charging Infrastructure
About arenaflex
Welcome to arenaflex – a pioneering force in the electric vehicle charging industry, dedicated to transforming how businesses manage and optimize their charging infrastructure across Europe and beyond. At arenaflex, we believe in a sustainable future where electric mobility isn't just an alternative, but the standard. Our innovative software and SaaS solutions empower charging station operators to streamline operations, maximize uptime, and deliver exceptional experiences to EV drivers worldwide.
Headquartered in Dortmund, arenaflex is proud to be part of a legacy of technological excellence and engineering precision. We combine the agility and innovation of a dynamic tech startup with the stability and resources of a established industrial group. Our team is composed of passionate individuals who share a common vision: accelerating the transition to electric mobility through intelligent, user-friendly technology solutions.
As the EV market continues to experience unprecedented growth, arenaflex stands at the forefront of this transformation. We partner with charging network operators, fleet managers, and infrastructure providers to deliver comprehensive management platforms that turn the complexity of multi-location charging networks into seamless, data-driven operations. Join us in our mission to make electric charging infrastructure accessible, efficient, and profitable for businesses across the continent.
The Role: Strategic Customer Success Manager
Are you ready to be a pivotal player in shaping the future of electric mobility? We are seeking a dynamic and results-driven Customer Success Manager to join our growing team. In this role, you will be the trusted advisor and champion for our strategic customers and partners, guiding them through their entire journey with arenaflex from onboarding to long-term success.
This position offers a unique opportunity to combine your passion for technology, customer relationship management, and sustainability in one transformative role. You'll be responsible for ensuring that our customers not only adopt our platform successfully but thrive using it to achieve their business objectives. Your efforts will directly contribute to the expansion of electric vehicle infrastructure, making a tangible impact on environmental sustainability.
What You'll Do
As a Customer Success Manager at arenaflex, you will serve as the primary point of contact for our most valuable strategic accounts. Your responsibilities span the entire customer lifecycle and include:
Customer Lifecycle Management: Guide strategic customers and partners through every phase of their journey with arenaflex, ensuring consistent engagement, satisfaction, and value delivery across the SaaS partnership lifecycle.
Onboarding Excellence: Design and execute efficient onboarding programs for new SaaS customers, ensuring rapid time-to-value and setting the foundation for long-term success through comprehensive training and setup assistance.
Technical Advisory: Provide expert guidance on utilizing selected features and capabilities of our software platforms, helping customers optimize their workflows and achieve maximum return on their technology investment.
Issue Resolution Leadership: Orchestrate end-to-end resolution of complex incidents by coordinating with cross-functional teams including sales, second-level support, product development, and engineering to ensure timely and satisfactory outcomes.
Performance Analytics: Prepare and analyze relevant KPIs and metrics for strategic accounts, translating data into actionable insights and presenting findings in monthly performance dialogues with customer stakeholders.
Data-Driven Insights: Leverage structured data analysis to identify usage patterns, track success metrics, and proactively drive customer engagement, adoption, and retention initiatives.
Cross-Functional Collaboration: Act as the central interface between customers and our back-office service teams, ensuring seamless communication and alignment between internal departments and external partners.
Relationship Building: Develop and maintain strong relationships with stakeholders at various hierarchical levels, from operational teams to executive leadership, within customer organizations.
What We're Looking For
We're seeking a candidate who brings a blend of technical acumen, business savvy, and exceptional interpersonal skills. The ideal candidate will have:
Essential Qualifications
Educational Background: A degree in Business Administration, Business Informatics, or a related field, combined with several years of practical experience in customer success management or a similar client-facing role.
Industry Experience: Prior experience in the e-mobility sector, preferably with a solid understanding of SaaS business models and software product ecosystems.
Self-Motivation & Organization: A high degree of self-motivation with a structured, organized approach to work, coupled with an unwavering customer-centric mindset that puts client success first.
Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage and influence stakeholders across different hierarchical levels on the customer side.
Hands-On Mentality: A proactive, can-do attitude with the flexibility to familiarize yourself quickly with new topics, technologies, and challenges as they arise.
CRM Experience: Ideally, professional experience in interface functions with high customer focus, with familiarity to CRM systems such as Salesforce or similar platforms.
Data Acumen: A natural affinity for data analysis, using insights to identify usage patterns, track success metrics, and proactively drive customer engagement and retention strategies.
Language Skills: Excellent written and spoken proficiency in both English and German. Additional language skills in Spanish and/or French would be a significant advantage in our international environment.
Preferred Attributes
Previous experience in a SaaS environment with demonstrated understanding of subscription business models
Familiarity with electric vehicle charging infrastructure, energy management systems, or IoT platforms
Track record of managing strategic accounts and driving customer retention metrics
Experience in presenting complex technical concepts to non-technical audiences
Knowledge of customer health metrics and success playbooks
Why Join arenaflex?
At arenaflex, we offer more than just a job – we offer a chance to be part of something meaningful. Here's what you can expect when you join our team:
Purpose-Driven Work
Become part of a company that's actively driving Europe's transition toward sustainable electric mobility. Every line of code, every customer interaction, and every solution you deliver contributes to a greener future and helps combat climate change.
Professional Growth
We invest in our people. Enjoy great opportunities for career advancement within a company that's experiencing rapid growth. You'll have access to continuous learning opportunities, skills development programs, and the chance to expand your expertise in cutting-edge technologies.
Collaborative Culture
Work alongside passionate colleagues who share a hands-on mentality and a commitment to excellence. Our collaborative environment encourages innovation, creativity, and mutual support. You'll be joining a team that celebrates successes and learns from challenges together.
Work-Life Balance
We believe in flexibility. Enjoy flexible working hours and the ability to work from various locations, supporting your productivity and work-life integration. Our hybrid work model allows you to balance professional responsibilities with personal commitments.
Job Security
As part of the arenaflex group, you benefit from the stability and resources of an established organization while enjoying the dynamic, innovative culture of a technology leader. We offer a safe and future-oriented workplace with competitive compensation packages.
Comprehensive Benefits
Your wellbeing matters to us. We offer competitive salaries, performance bonuses, health and wellness programs, and additional perks that support your professional and personal journey.
The Application Process
If you're ready to take the next step in your career and make a meaningful impact in the electric mobility industry, we'd love to hear from you. Here's what to expect:
Initial review of your application by our recruitment team
A preliminary phone or video conversation to learn more about your background and interests
An in-depth interview with the Customer Success leadership team
A practical case study or simulation to demonstrate your problem-solving abilities
Final conversation with senior leadership
We encourage candidates from all backgrounds and experiences to apply. If you're passionate about customer success, excited by the electric vehicle revolution, and ready to grow with a market leader, you might be exactly who we're looking for.
Ready to Make an Impact?
Join arenaflex and become part of a team that's reshaping the future of electric mobility. Your expertise in customer success, combined with our innovative technology and shared vision, can help thousands of businesses succeed in the rapidly evolving EV charging market.
We look forward to receiving your application and potentially welcoming you to the arenaflex family. Together, we'll accelerate the transition to sustainable transportation and create a cleaner, greener future for generations to come.
Apply now and take the first step toward an exciting career at arenaflex – where technology meets sustainability.
Welcome to arenaflex – a pioneering force in the electric vehicle charging industry, dedicated to transforming how businesses manage and optimize their charging infrastructure across Europe and beyond. At arenaflex, we believe in a sustainable future where electric mobility isn't just an alternative, but the standard. Our innovative software and SaaS solutions empower charging station operators to streamline operations, maximize uptime, and deliver exceptional experiences to EV drivers worldwide.
Headquartered in Dortmund, arenaflex is proud to be part of a legacy of technological excellence and engineering precision. We combine the agility and innovation of a dynamic tech startup with the stability and resources of a established industrial group. Our team is composed of passionate individuals who share a common vision: accelerating the transition to electric mobility through intelligent, user-friendly technology solutions.
As the EV market continues to experience unprecedented growth, arenaflex stands at the forefront of this transformation. We partner with charging network operators, fleet managers, and infrastructure providers to deliver comprehensive management platforms that turn the complexity of multi-location charging networks into seamless, data-driven operations. Join us in our mission to make electric charging infrastructure accessible, efficient, and profitable for businesses across the continent.
The Role: Strategic Customer Success Manager
Are you ready to be a pivotal player in shaping the future of electric mobility? We are seeking a dynamic and results-driven Customer Success Manager to join our growing team. In this role, you will be the trusted advisor and champion for our strategic customers and partners, guiding them through their entire journey with arenaflex from onboarding to long-term success.
This position offers a unique opportunity to combine your passion for technology, customer relationship management, and sustainability in one transformative role. You'll be responsible for ensuring that our customers not only adopt our platform successfully but thrive using it to achieve their business objectives. Your efforts will directly contribute to the expansion of electric vehicle infrastructure, making a tangible impact on environmental sustainability.
What You'll Do
As a Customer Success Manager at arenaflex, you will serve as the primary point of contact for our most valuable strategic accounts. Your responsibilities span the entire customer lifecycle and include:
Customer Lifecycle Management: Guide strategic customers and partners through every phase of their journey with arenaflex, ensuring consistent engagement, satisfaction, and value delivery across the SaaS partnership lifecycle.
Onboarding Excellence: Design and execute efficient onboarding programs for new SaaS customers, ensuring rapid time-to-value and setting the foundation for long-term success through comprehensive training and setup assistance.
Technical Advisory: Provide expert guidance on utilizing selected features and capabilities of our software platforms, helping customers optimize their workflows and achieve maximum return on their technology investment.
Issue Resolution Leadership: Orchestrate end-to-end resolution of complex incidents by coordinating with cross-functional teams including sales, second-level support, product development, and engineering to ensure timely and satisfactory outcomes.
Performance Analytics: Prepare and analyze relevant KPIs and metrics for strategic accounts, translating data into actionable insights and presenting findings in monthly performance dialogues with customer stakeholders.
Data-Driven Insights: Leverage structured data analysis to identify usage patterns, track success metrics, and proactively drive customer engagement, adoption, and retention initiatives.
Cross-Functional Collaboration: Act as the central interface between customers and our back-office service teams, ensuring seamless communication and alignment between internal departments and external partners.
Relationship Building: Develop and maintain strong relationships with stakeholders at various hierarchical levels, from operational teams to executive leadership, within customer organizations.
What We're Looking For
We're seeking a candidate who brings a blend of technical acumen, business savvy, and exceptional interpersonal skills. The ideal candidate will have:
Essential Qualifications
Educational Background: A degree in Business Administration, Business Informatics, or a related field, combined with several years of practical experience in customer success management or a similar client-facing role.
Industry Experience: Prior experience in the e-mobility sector, preferably with a solid understanding of SaaS business models and software product ecosystems.
Self-Motivation & Organization: A high degree of self-motivation with a structured, organized approach to work, coupled with an unwavering customer-centric mindset that puts client success first.
Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage and influence stakeholders across different hierarchical levels on the customer side.
Hands-On Mentality: A proactive, can-do attitude with the flexibility to familiarize yourself quickly with new topics, technologies, and challenges as they arise.
CRM Experience: Ideally, professional experience in interface functions with high customer focus, with familiarity to CRM systems such as Salesforce or similar platforms.
Data Acumen: A natural affinity for data analysis, using insights to identify usage patterns, track success metrics, and proactively drive customer engagement and retention strategies.
Language Skills: Excellent written and spoken proficiency in both English and German. Additional language skills in Spanish and/or French would be a significant advantage in our international environment.
Preferred Attributes
Previous experience in a SaaS environment with demonstrated understanding of subscription business models
Familiarity with electric vehicle charging infrastructure, energy management systems, or IoT platforms
Track record of managing strategic accounts and driving customer retention metrics
Experience in presenting complex technical concepts to non-technical audiences
Knowledge of customer health metrics and success playbooks
Why Join arenaflex?
At arenaflex, we offer more than just a job – we offer a chance to be part of something meaningful. Here's what you can expect when you join our team:
Purpose-Driven Work
Become part of a company that's actively driving Europe's transition toward sustainable electric mobility. Every line of code, every customer interaction, and every solution you deliver contributes to a greener future and helps combat climate change.
Professional Growth
We invest in our people. Enjoy great opportunities for career advancement within a company that's experiencing rapid growth. You'll have access to continuous learning opportunities, skills development programs, and the chance to expand your expertise in cutting-edge technologies.
Collaborative Culture
Work alongside passionate colleagues who share a hands-on mentality and a commitment to excellence. Our collaborative environment encourages innovation, creativity, and mutual support. You'll be joining a team that celebrates successes and learns from challenges together.
Work-Life Balance
We believe in flexibility. Enjoy flexible working hours and the ability to work from various locations, supporting your productivity and work-life integration. Our hybrid work model allows you to balance professional responsibilities with personal commitments.
Job Security
As part of the arenaflex group, you benefit from the stability and resources of an established organization while enjoying the dynamic, innovative culture of a technology leader. We offer a safe and future-oriented workplace with competitive compensation packages.
Comprehensive Benefits
Your wellbeing matters to us. We offer competitive salaries, performance bonuses, health and wellness programs, and additional perks that support your professional and personal journey.
The Application Process
If you're ready to take the next step in your career and make a meaningful impact in the electric mobility industry, we'd love to hear from you. Here's what to expect:
Initial review of your application by our recruitment team
A preliminary phone or video conversation to learn more about your background and interests
An in-depth interview with the Customer Success leadership team
A practical case study or simulation to demonstrate your problem-solving abilities
Final conversation with senior leadership
We encourage candidates from all backgrounds and experiences to apply. If you're passionate about customer success, excited by the electric vehicle revolution, and ready to grow with a market leader, you might be exactly who we're looking for.
Ready to Make an Impact?
Join arenaflex and become part of a team that's reshaping the future of electric mobility. Your expertise in customer success, combined with our innovative technology and shared vision, can help thousands of businesses succeed in the rapidly evolving EV charging market.
We look forward to receiving your application and potentially welcoming you to the arenaflex family. Together, we'll accelerate the transition to sustainable transportation and create a cleaner, greener future for generations to come.
Apply now and take the first step toward an exciting career at arenaflex – where technology meets sustainability.