Service Desk Analyst - Tier 2

Job Title: Service Desk Analyst - Tier 2Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment. ResponsibilitiesProvide advanced customer support in a production environment for Momentum FinancialsMaintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.Support system configuration, testing, validation activities, and execution support.Work on Momentum enhancements and defect tracking and fixesPerform impact analyses for proposed system changes, releases, and patches.Utilize SQL queries for data extractsAssist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.Ensure deliverables comply with project standards, governance processes, and documentation requirements.Provide status updates, risks, and recommendations to leadership and stakeholders.Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.Maintain Knowledge Articles for Tier 1Utilize Artificial Intelligence to streamline processes, improve communication and reduce costsQualifications:Required:US citizen with the ability to pass a Tier 2 MBI background investigation upon hire5+ years pf experience working with Momentum Financials front-end and preferably databaseAt least 5 years of experience supporting Momentum Financials implementations or operationsKnowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reportingStrong analytical, problem-solving, written, and oral communication skillsAbility to work both independently and with a team to solve problemsAble to handle multiple and shifting priorities while meeting deadlines efficiently and effectivelyFlexibility to put in hours needed to meet tight deadlinesDesired:Secret security clearanceExperience working in a government environmentPrior Agile, SAFe, or hybrid delivery methodologies experienceBachelor’s degree in Business, Accounting, Finance, Information Systems, or related field-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is: $75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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