[Remote] Customer Solutions Specialist

Note: The job is a remote job and is open to candidates in USA. Drive Medical is a leading manufacturer of medical products with a commitment to innovation and quality. As a Customer Solutions Specialist, you will provide exceptional customer service by resolving inquiries, processing orders, and ensuring a seamless experience for customers in a fast-paced environment.ResponsibilitiesResolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needsHandle inbound and outbound communication via phone, in a professional and courteous mannerResolve all customer related inquiries and issues with extreme accuracy and efficiencyComply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely mannerDevelop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etcEnter and process orders received via phone with a high degree of accuracyProvide product availability and manage customer backorders as neededSupport the sales team by providing assistance with their daily service needsFollow up as needed to ensure accuracy and effortless customer experienceDiagnose product malfunctions and recommend solutionsProvide over the phone assistance with product assembly and parts inquiriesUtilize systems and technology to handle high volumes of inquiries; become proficient in current and future systemsAchieve performance goals on a consistent basis and established KPIsSkillsResolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns and assist with all their customer service needsHandle inbound and outbound communication via phone, in a professional and courteous mannerResolve all customer related inquiries and issues with extreme accuracy and efficiencyComply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely mannerDevelop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etcEnter and process orders received via phone with a high degree of accuracyProvide product availability and manage customer backorders as neededSupport the sales team by providing assistance with their daily service needsFollow up as needed to ensure accuracy and effortless customer experienceDiagnose product malfunctions and recommend solutionsProvide over the phone assistance with product assembly and parts inquiriesUtilize systems and technology to handle high volumes of inquiries; become proficient in current and future systemsAchieve performance goals on a consistent basis and established KPIsUpbeat, positive attitude and an approach to work rooted in professionalismCustomer focusedExcellent communication and problem resolution skillsExcellent computer skillsQuick learner, able to think on feet and find innovative solutionsPrior experience working in a customer-facing or call center environment preferredExcellent computer skillsPrior experience in a goal-driven & customer-focused environment desiredSAP experience helpfulBenefitsCompetitive BenefitsPaid Time Off401(k) Savings PlaCompany OverviewDrive Medical is one of the fastest growing global distributors of durable medical equipment. It was founded in 2000, and is headquartered in Port Washington, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.drivemedical.com/.



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