Pharmacy Technician - Triage
Description: As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers. Great New Remote Career Opportunity in Long-Term Care Pharmacy! Now Hiring – Pharmacy Technician for our Triage Team Hours: Monday-Friday between 7am-6pm (8-hour shifts) Location: Fully Remote Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. We are proud to offer: • Competitive compensation • Comprehensive healthcare benefits • 401(k) retirement plan with company matching • Paid time off • Paid Holidays • A closed-door pharmacy work environment • Opportunities to advance and grow your career • And More! Duties and Responsibilities: • Build and maintain relationships with nurses, physicians, and caregivers • Manage incoming phone calls and emails • De-escalate and troubleshoot issues for customers • Update consumer profiles and medication administration records • Process prescription refills • Submit electronic insurance claims and work rejections • Work with prescribers to clarify prescriptions and obtain refill approvals Requirements: Required Skills/Abilities: • Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred • Must have a current TX State Board of Pharmacy Technician License within first 30 days of employment • Ability to handle a large number of inbound calls • Excellent verbal and written communication skills • Ability to multitask and prioritize responsibilities • Positive personality who easily builds rapport through the phone/email • Ability to function well in a high-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • Experience with FrameworkLTC and DocuTrack preferred, but not required • Understands basic pharmacy language to interpret prescriptions • Can perform pharmacy calculations Physical Requirements: • Must be able to withstand long hours of computer screen time and phone conversations Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job