Experienced Senior Manager Self Service Engineering – Leading IT Service Delivery and Team Management at blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology solutions. As a leading player in the industry, we are committed to fostering a culture of excellence, integrity, and fun. Our team is dedicated to making a positive impact, and we are looking for like-minded individuals to join our journey. If you are a motivated and experienced IT professional looking for a new challenge, we have an exciting opportunity for you to join our team as a Senior Manager Self Service Engineering. Job Overview The Senior Manager Self Service Engineering will be responsible for leading a team of engineers focused on delivering high-quality IT services and products. This is a fantastic opportunity to join a dynamic team and contribute to the development and implementation of innovative solutions that drive business growth. As a Senior Manager, you will be responsible for managing a portfolio of products, leading cross-functional teams, and driving strategic initiatives to achieve business objectives. Key Responsibilities Manage a portfolio of products from conception to retirement, ensuring that they meet business requirements and are delivered on time, within budget, and to the required quality standards. Lead and coach a team of engineers, including tech leads, to ensure that they have the necessary skills and expertise to deliver high-quality products and services. Establish and promote a culture of engineering excellence, focusing on technical development, innovation, and continuous improvement. Collaborate with product management and marketing teams to develop product vision and strategy, and ensure that IT services are aligned with business objectives. Develop technology roadmaps for products in your area of responsibility, ensuring that they are secure, reliable, and scalable. Drive the development of policies, standards, and guidelines for building and supporting IT products and services. Establish architectures, design patterns, and integration designs, and guide software development performed by team members. Responsible for creating, maintaining, and reporting a financial and resource plan for your area of responsibility. Act as the escalation point for operational support to assigned portfolio applications, with 24/7 availability. Manage production and non-production environments through change control management. Ensure that work practices are compliant with all audit, security, and regulatory requirements. Collaborate with other engineering managers to ensure alignment and drive efficiencies. Play a key role in driving and mentoring direct and indirect team members to support the commitment, growth, and development of the IT division. Essential Qualifications Bachelor's degree in a related discipline; or demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience. Hands-on experience with Java, AngularJS, and NodeJS. Working knowledge of cloud computing: Azure, GCP, or AWS. Available for moderate overnight travel (up to 35%). Must be in possession of valid travel documents with the ability to travel throughout the US. Able to work flexible hours and be available for emergency response on short notice. Must pass a pre-employment drug test. Must be legally qualified to work in the country in which the position is located. Authorization to work in the US is required; this position is not eligible for visa sponsorship. Preferred Qualifications Experience managing a budget. Experience managing a full project or program, including presenting proposals to senior leadership. Comprehensive knowledge of business capability and in-depth knowledge of business operations, goals, and strategies. Familiarity with blithequark's IT disciplines and interdependencies, and how their needs drive IT strategy. Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Senior Manager Self Service Engineering, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and technical training. We encourage our team members to take ownership of their careers and provide the support and resources needed to help them achieve their goals. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering a culture of openness, transparency, and respect, where everyone feels valued and empowered to contribute. We are passionate about making a positive impact, and we are committed to creating a work environment that is inclusive, diverse, and fun. As a blithequark team member, you will be part of a community that is dedicated to making a difference. Compensation and Benefits We offer a competitive salary and benefits package, including a range of perks and benefits that are designed to support your well-being and career growth. Our compensation package includes a salary of $25 per hour, as well as opportunities for career advancement and professional development. Conclusion If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for the Senior Manager Self Service Engineering role at blithequark. This is a fantastic opportunity to join a dynamic team and contribute to the development and implementation of innovative solutions that drive business growth. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark! Apply for this job