**Experienced Customer Service Representative – Work From Home in Nebraska**

Are you a customer service professional with a passion for delivering exceptional experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading health insurance organization dedicated to being there for people in the best and hardest moments of their lives. As a Customer Service Representative at blithequark, you will be the primary point of contact for our members, providing expert guidance and support to navigate the complexities of health insurance. You will be part of a talented team that is shaping the future of healthcare and making a difference in our community. **About blithequark** blithequark is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we are seeking forward-thinking professionals like you to join us in delivering on it. As a member of our team, you will find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. **Job Summary** We are seeking an experienced Customer Service Representative to join our team in a work-from-home capacity. As a key member of our customer service team, you will be responsible for handling incoming phone calls, providing expert guidance and support to our members, and serving as a member advocate. You will be the voice of our customers, building trust in our abilities and delivering exceptional experiences that exceed their expectations. **Responsibilities** As a Customer Service Representative at blithequark, you will: * Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail * Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues * Elevate sensitive customer requests when necessary * Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment * Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability **Requirements** To be considered for this position, you must have: * High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred) * Availability for training 12-14 weeks in length The strongest candidates for this position will also possess: * Basic medical/dental terminology and contract interpretation is a plus **What We Offer** As a Customer Service Representative at blithequark, you will enjoy a competitive salary of $39,520 annually, plus a comprehensive benefits package, including health benefits effective the 1st of the month following your start date. You will also have the opportunity to work from home in a distraction-free environment, with reliable internet service provider. **Training and Development** Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You will participate in 9-12 weeks of live virtual training, Monday to Friday, 8:00am – 4:30pm (Central Time Zone). After training, you will be required to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone), Monday to Friday. **Work Environment and Culture** At blithequark, we value diversity of experience, perspective, and background, and believe that this leads to a better workplace for our employees and a better product for our customers and members. We are an Equal Opportunity /Affirmative Action Employer, Minorities/Females/Disabled/Veterans. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit [insert link] to register your interest and submit your application. **Anticipated Class Start Dates** We anticipate hiring for the following class start dates: * August 2024 * September 2024 Please note that applicants may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and we will review your application when we begin officially hiring for our next start date. We look forward to hearing from you and exploring how you can join our team at blithequark. Apply for this job