Certified Pharmacy Technician - Refill & Medication Adherence

Patient Engagement Specialist (Remote) Location: Remote (U.S.) Make a Direct Impact on Patient Care—From Home Are you a certified pharmacy technician passionate about patient support, medication access, and high-quality service? As a Patient Engagement Specialist , you’ll serve as a critical connection between patients, pharmacists, clinicians, and health system partners—ensuring timely medication refills, resolving pharmacy claims, and delivering compassionate support across the care continuum. This is a remote pharmacy role ideal for professionals who thrive in a fast-paced, patient-centered environment and enjoy proactive outreach and problem-solving. What You’ll Do In this role, you will manage both inbound and outbound pharmacy communications while supporting medication access and adherence. Core Responsibilities Handle inbound pharmacy calls and place outbound patient refill calls ✅ Guide patients through the complete medication refill process Coordinate prescription refills including data entry and pharmacy claim adjudication Perform prescription status checks and resolve adjudication issues Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams Clarify prescription orders with pharmacists and/or clinicians as needed ❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous) Accurately manage and update patient and prescription data across systems Identify trends, resolve recurring issues, and recommend process improvements Maintain strict confidentiality of sensitive patient and healthcare data Participate in training, professional development, and quality initiatives ⏰ Maintain schedule flexibility to meet health system partner needs (8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed) Additional duties may apply as business needs evolve. What We’re Looking For Licensure & Certification ⭐ National certification (CPhT) required ✅ State-registered Pharmacy Technician (obtainable with national certification) Willingness to obtain additional required licensure within an agreed timeframe (continued employment contingent upon licensure compliance) Experience & Education 1–3 years of pharmacy technician experience preferred Refill management Pharmacy claim adjudication Specialty pharmacy exposure Clinical care team collaboration Remote or call-center pharmacy experience (plus) High school diploma or GED required Key Skills Exceptional phone presence and patient communication skills Comfortable with outbound patient engagement Strong collaboration skills with clinicians, payors, and pharmacy teams Proficiency in Microsoft Excel and Word Ability to quickly learn new systems and workflows Excellent organization, multitasking, and attention to detail Attributes for Success Empathetic, patient-focused, and service-oriented Reliable, accountable, and highly dependable Collaborative team player with a quality mindset Strong listener and clear communicator Consistently punctual with minimal unscheduled time off Remote Work Requirements To ensure optimal patient care and team collaboration, remote team members must have: ️ A dedicated desk setup with two company-provided monitors High-speed, stable, and reliable internet connection A quiet, distraction-free workspace ⏱️ Willingness to work overtime as patient care volumes fluctuate Ability to keep camera on for most meetings with leaders and teammates Why This Role Matters You’ll play a vital role in improving medication access, adherence, and patient experience —while enjoying the flexibility of a remote pharmacy position. Your work directly supports patients, providers, and health system partners every day. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy . By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.