**Experienced Healthcare Customer Service Expert - Phone Intake Representative for High-Volume Call Center Environment at blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced call center environment? Do you have a strong background in the healthcare industry and a knack for navigating complex medical terminology? If so, we invite you to join our dynamic team at blithequark as a Healthcare Customer Service Expert - Phone Intake Representative. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact on the lives of our patients and customers. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that fosters growth, learning, and collaboration. **Job Summary** As a Healthcare Customer Service Expert - Phone Intake Representative, you will be the first point of contact for patients and healthcare providers seeking home healthcare services. You will be responsible for responding to high-volume calls, collecting clinical and demographic information, and entering it into our CareCentrix portal. This is a remote, full-time position with a competitive hourly rate and monthly bonus incentive opportunity. **Responsibilities** * Respond to approximately 60-65 incoming calls per day from providers, referral sources, and patients * Collect clinical and demographic information and enter it into our CareCentrix portal * Provide exceptional customer service, demonstrating empathy and patience in dealing with difficult callers or complex requests * Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives * Collaborate with the team to achieve shared goals and objectives * Participate in ongoing training and development to enhance skills and knowledge **Qualifications** * High School Diploma or GED * Minimum 2 years of customer service experience in a call center environment * Minimum 1 year of experience working in the healthcare or medical industry with medical terminology * Ability to navigate dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) * Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) * Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams * A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process **Internet Requirements** * Speeds: 2mb/10mb upload and 10mb/25mb download or higher * High-speed Internet: Fiber or Cable connection required * DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections * While working, required to hardwire with an ethernet cable **What We Offer** * Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity * Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, Paid Parental Leave, and more * Advancement opportunities, professional skills training, and tuition reimbursement * Walgreens Discount - receive up to 25% off eligible items * Great culture with a sense of community **Work Environment and Culture** * 100% remote work environment * Monday - Friday, 9:00AM - 5:30PM EST * Collaborative and supportive team environment * Opportunities for growth and development * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. **Application Process** Applications are accepted on an ongoing basis until a candidate is identified. We encourage you to apply early to ensure consideration for this exciting opportunity. **Contact Information** For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! **Note** CareCentrix maintains a drug-free workplace. Apply for this job