Trainer - Mandarin

Qualifications Requirements: • Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism) • Minimum of 2 years Training Experience in a BPO setting • Working experience with a premium account with either B2C or B2B is preferred. • Knowledge on connected cars applications or any car-related process or CRM is an advantage. • Knowledge on instructional design is an advantage. • Usage of MS Office • Typing speed: 30 wpm • Language level • C2 Level in English Proficiency on both verbal and written communication • C2 English + Mandarin is an advantage. • C2 English + Bahasa is an advantage. Responsibilities Responsibilities: • Facilitate a new hire class during pre-process and process training • Facilitate necessary or required annual upskilling or refreshers with existing resources • Create and facilitate knowledge tests with existing Specialists and Support group in Operations • Complete all training requirements based on the program’s specifications • Coach new hire Specialists on their overall training and nesting performance • Conduct mock scenarios on all channels available • Govern the nesting process and complete deliverables on time • Assess new hire performance during Nesting and mitigate with appropriate actions when necessary • Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance • Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum • Assist in creating and developing training materials when necessary • Follow all steps of BEST T&D Apply tot his job