Teleperformance USA Retail Customer Service Representative - Work from Home - BYOD/TP-CCD in Georgia

Overview Why You’ll Choose Us Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Use your own Device! This position will allow you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 10 or later, minimum of 4GB RAM, Etherenet LAN connection for Internet.So no need to head into an office, you can work in any quiet & confidential space of your home..what's better? a space AND system you're familiar with, WIN WIN! Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications What We’re Looking for What We’re Looking for High School Diploma or equivalent 21 years of age or older 6 months Customer Service experience minimum Typing 40 WPM Be proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Work from Home Requirements Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM High Speed Internet required, proof of internet speed required Dedicated workspace Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer Job Locations US-AL | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ... Requisition ID 2023-43053 Category Customer Service/Support Country United States Source link Apply tot his job