Technical Remote Customer Service Agent - TX
Customer Contact Service, CCS, is seeking sharp and energetic Customer Service Representatives to join our team!
CCS is a call center / answering service that has provided business solutions and employment opportunities to individuals for over 51 years...
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!!
CCS provides work at home equipment for in-home set up prior to training.
Two week mandatory remote training begins Monday July 1st and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST
- Attendance during training is mandatory.
Responsibilities:
Manage all calls in a timely manner
Identify callers needs for call resolution
Provide customers with product and service information
Document call information according to standard operating procedures
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance Standards
Other duties as assigned
Cross Train into multiple programs as needed
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 35 40 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Experience level:
1 year
Shift:
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Friday
Weekends as needed
Work setting:
Call center
Remote
Application Question(s):
Are you available to work at least 8 hours per weekend?
Location:
Texas (Required)
Work Location: Remote
Apply Now
For more such jobs please click here!
CCS is a call center / answering service that has provided business solutions and employment opportunities to individuals for over 51 years...
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!!
CCS provides work at home equipment for in-home set up prior to training.
Two week mandatory remote training begins Monday July 1st and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST
- Attendance during training is mandatory.
Responsibilities:
Manage all calls in a timely manner
Identify callers needs for call resolution
Provide customers with product and service information
Document call information according to standard operating procedures
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance Standards
Other duties as assigned
Cross Train into multiple programs as needed
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 35 40 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Experience level:
1 year
Shift:
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Friday
Weekends as needed
Work setting:
Call center
Remote
Application Question(s):
Are you available to work at least 8 hours per weekend?
Location:
Texas (Required)
Work Location: Remote
Apply Now
For more such jobs please click here!