Senior Merchant Success Manager – Enterprise Sales
Job Description:
• Engage Franchisees in growth strategy conversations
• Strategically introduce and execute on Drive white label growth opportunities
• Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads
• Conduct Business Reviews with Key Franchise decision makers
• Determine the needs and wants of Franchisees, prioritize them, and work to co-create solutions
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive operational improvement with Franchisees to deliver the best experience
• Work cross-functionally with the Drive team to ensure Franchisees have the best possible experience
Requirements:
• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations)
• Expert communication and interpersonal skills
• Bachelor’s degree required
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
Apply tot his job
Apply To this Job
• Engage Franchisees in growth strategy conversations
• Strategically introduce and execute on Drive white label growth opportunities
• Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads
• Conduct Business Reviews with Key Franchise decision makers
• Determine the needs and wants of Franchisees, prioritize them, and work to co-create solutions
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive operational improvement with Franchisees to deliver the best experience
• Work cross-functionally with the Drive team to ensure Franchisees have the best possible experience
Requirements:
• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations)
• Expert communication and interpersonal skills
• Bachelor’s degree required
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
Apply tot his job
Apply To this Job