School Success Manager (Seasonal)

Who we areWe founded Timely to build the tool we wish we'd had when we were in schools -- hoping to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget and staffing priorities. Our solution addresses the needs of school-based employees who toil away building schedules and central office employees who need visibility into them.The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how your staff and students spend their time every day, what positions you need, how many teachers you will hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.Timely is your home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does Timely save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.About the roleAs a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak scheduling season, January - July, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.Role & Responsibilities Seasonal School Success Managers lead all aspects of Timely’s customer-facing support model. Own a portfolio of schools Own and manage a portfolio of district and charter school partners through the Timely customer journeyProvide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needsDevelop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teamsTrack success metrics for each partner, ensuring high levels of satisfaction and renewal ratesServe as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique prioritiesImplementation leadershipDrive the end-to-end implementation process for each partner across a portfolio of schoolsLead onboarding and training for new and returning partners Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering teamCommunicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution What we are looking for in candidatesThe role requires someone with:Meaningful experience developing middle and/or high school schedules Willingness to roll up sleeves and work in a scrappy environmentA desire and flexibility to work seasonally from January - JulyThe following additional experiences would also be a plus:Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals Experience in a fast-paced, entrepreneurial environmentWho you areAn experienced scheduler: You have lived secondary scheduling and have at least 3 years of experience building and owning a middle and/or high school scheduleA “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as suchDetail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detailStrategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partnersEfficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same timeCollaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleaguesPassionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve studentsRole structureThe position is a seasonal, full-time, salaried position from January through JulyThis role does not include health benefits, but does have access to the company's flexible PTO policy

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