[Remote] Work Force Management Analyst

Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that helps innovators turn their ideas into reality through software. They are seeking a WFM Planning Analyst to optimize workforce efficiency and enhance planning processes within their Customer Technical Success team. Responsibilities • Monitor daily operations and performance, providing data-backed recommendations to optimize coverage, service levels, and abandon rate targets • Analyze trends to identify gaps and opportunities, advising on headcount requirements to achieve service level goals • Ensure staffing aligns with forecasted demand, balancing efficiency with SLA protection • Plan and schedule shrinkage and non-productive activities to minimize service impact • Participate in weekly WFM meetings with department leadership to review forecasts, identify risks, and recommend scheduling improvements • Analyze and report on historical data to uncover opportunities for performance improvement and KPI attainment • Oversee WFM software systems to ensure accuracy, reliability, and optimal performance in forecasting and scheduling • Develop and implement process improvements that enhance workforce efficiency and service delivery • Create new reporting and visualization solutions while automating existing reports • Deliver ad-hoc and performance reports to leadership in a timely, accurate manner Skills • 4+ years of Workforce Management experience with strong forecasting and scheduling knowledge • 2+ years of experience in a contact center or support environment • Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms • Strong interpersonal and communication skills, with the ability to collaborate across global teams • Intermediate to advanced skills in Excel and/or Power BI (e.g., VLOOKUP, PivotTables, SUMIFS, SUMPRODUCT) • Proven ability to analyze, interpret, and summarize large data sets to inform decision-making • Strong strategic planning, analytical, and problem-solving skills • Ability to manage multiple projects effectively within defined timeframes Benefits • Health and financial benefits • Time away and everyday wellness • Annual cash bonuses • Commissions for sales roles • Stock grants • A comprehensive benefits package Company Overview • Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries. It was founded in 1982, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Autodesk has a track record of offering H1B sponsorships, with 201 in 2025, 243 in 2024, 269 in 2023, 359 in 2022, 298 in 2021, 260 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job