[Remote] Manager, Learning (Clinical Operations)

Note: The job is a remote job and is open to candidates in USA. Humana is dedicated to putting health first and is seeking a Manager of Learning within Clinical Operations to lead a high-performing team in crafting innovative learning solutions for clinical associates. The role involves designing standardized processes, measuring program effectiveness, and fostering a collaborative culture to enhance associate experiences and support member care. Responsibilities • Design and implement standardized processes, templates, and learning materials to support clinical enablement across Medicaid markets • Measure and track the effectiveness of learning programs, analyzing engagement, knowledge retention, and behavioral change to ensure meaningful impact • Lead change and innovation initiatives by effectively communicating the case for change and fostering a culture that thrives on adaptability • Demonstrate strong leadership and emotional intelligence, promoting personal accountability and a commitment to improving the associate experience • Collect and analyze feedback from surveys, focus groups, and business data to inform recommendations for continuous improvement of program content and delivery • Apply instructional design, cognitive psychology, and adult learning theory to address knowledge and performance gaps • Remain informed of industry trends, best practices, and emerging technologies to continuously enhance learning and development offerings • Identify and execute opportunities to automate and optimize learning processes, including program marketing, registration, resource management, and follow-up communications • Plan for departmental growth and staff succession, investing in team culture and ongoing learning and development Skills • Bachelor's degree • Four (4) or more years of learning design, program design and/or clinical operations experience • Two (2) or more years of formal or informal leadership experience • Proficiency in Articulate 360 Suite • Master's Degree in one of the following areas: Business Administration; Learning and Performance; Education; Human Resources, Organizational Design or a related field • Work experience in a health care and /or Insurance setting • Experience working with Dual-Eligible Special Needs Plans (DSNP) and/or Medicaid health plans Benefits • Medical • Dental and vision benefits • 401(k) retirement savings plan • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • Short-term and long-term disability • Life insurance Company Overview • Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Humana has a track record of offering H1B sponsorships, with 282 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job