Client Relations Coordinator

Alera Group, Inc. is seeking a Client Relations Coordinator to join their team, bringing experience and enthusiasm. The role involves managing employee benefits administration and delivering high-touch client service while ensuring operational excellence and data integrity.ResponsibilitiesManage end‑to‑end employee benefits administration for clients, including placements, eligibility processing with carriers, onboarding/offboarding support, and resolution of in‑force service issuesDeliver timely, accurate, and high‑touch client service, demonstrating ownership, urgency, and advocacy while building strong internal and external client relationshipsEnsure operational excellence and data integrity by tracking requests to completion, maintaining accurate documentation, and managing activities within the agency management systemSkillsStrong customer service mindsetExcellent written and verbal communication skillsProficiency in MS Office (Outlook and Excel)Highly organizedDetail-orientedAdaptableAble to multitaskAble to shift prioritiesAble to collaborate effectively in a fast-paced, team-oriented environmentBachelor's degreeKnowledge of health & welfare employee benefits and ACA requirementsExperience with Zywave products such as BrokerageBuilderBenefitsMedicalDentalLife and disability insurance401kGenerous paid time offMuch moreCompany OverviewAlera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://aleragroup.com.



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