[Remote] Inside Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization focused on improving college students' success through innovative learning tools. They are seeking an Inside Customer Success Specialist to ensure long-term customer satisfaction and retention by working closely with instructors to optimize software use and identify growth opportunities.ResponsibilitiesManage existing customer accounts and new product adoptions to minimize churn and increase lifetime valueBuild strong relationships with instructors, offering strategic guidance aligned with their course goalsCollaborate with sales to ensure renewals and identify expansion opportunities based on customer usageFacilitate onboarding and educate users on best practices and new product featuresHandle high volumes of emails and calls to support customers and internal teamsDevelop and execute calling and email campaigns targeting current and potential customersMaintain accurate records and contact databasesIdentify account issues and develop strategies to improve customer experience with leadership supportCommunicate customer needs and advocate for priorities within the organizationRepresent the customer voice, providing feedback to product teams and collaborating across departmentsHost and moderate virtual events including webinars, workshops, and conferencesSkillsBachelor's DegreeStrong communication, strategic planning, and project management skillsAnalytical and process-oriented mindsetAbility to troubleshoot technology issues and support digital productsComfortable working across departments in a deadline-driven environmentSelf-starter, team player, and multitasker capable of adjusting priorities quicklyExperience in at least one of the following areas: Customer success or customer service with a technology product, Instructional design in higher education, Teaching experience in higher education (professor, lecturer, or TA), Communications, marketing, sales, account management, or customer successBenefitsCompany credit cardCell phone stipendCompetitive pay and bonus planMedical, vision, and dental insuranceHealth Savings Account employer matchEmployer 401(k) match up to 3.5%Generous vacation, sick time, discretionary days, and paid holidaysEmployer-paid dental, Employee Assistance Program, life, AD&D, and long-term disability insuranceCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



Apply To This Job