**Experienced Commercial Customer Service Support Representative – Valencia, CA Office**

At arenaflex, we're passionate about empowering professionals with innovative, eco-friendly solutions for the outdoor power equipment industry. As a leader in battery-powered outdoor power tools, we're committed to delivering exceptional customer experiences that drive loyalty and growth. We're now seeking a highly skilled and motivated Commercial Customer Service Support Representative to join our team in Valencia, CA. **About arenaflex** arenaflex is a pioneering company that has revolutionized the outdoor power equipment industry with its cutting-edge, battery-powered tools. Our extensive product line, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, has made us the go-to choice for DIY consumers and landscaping professionals alike. With a strong focus on innovation, sustainability, and customer satisfaction, we're dedicated to making a positive impact on the environment and our community. **Job Summary** As a Commercial Customer Service Support Representative at arenaflex, you'll play a critical role in delivering exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. Your primary responsibility will be to provide timely and accurate responses to elevated service-related inquiries and issues, ensuring that our customers receive the highest level of service and support. You'll work closely with internal and external stakeholders to resolve complex issues, build long-term relationships, and drive business growth. **Key Responsibilities** * Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers. * Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs. * Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to efficiently manage customer orders and resolve issues. * Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel. * Optimize the use of Salesforce, drive compliance, and maximize team performance. * Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly. * Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues. * Learn and maintain a working knowledge of all parts through training and continuing education opportunities provided by the company. * Assign Service Solutions Salesforce cases in the queue based on territory. * Occasionally facilitate discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively. * New Dealer cold calling and on-boarding * Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support. **Essential Qualifications** * Bilingual - English & Spanish * Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and the ability to cross-train in other tasks. Must be tactful, professional, and detail-oriented. * A willingness to continual learning and skill development while multitasking. * Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals. * Salesforce experience desired. * SAP S/4HANA experience desired. * Related Industry experience (OPE, material handling, automotive) **Preferred Qualifications** * Bachelor's degree in a related field (Business Administration, Business Operations, Logistics) * High School Diploma/GED **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success * Flexible work arrangements to balance work and personal life **Why Join arenaflex?** At arenaflex, we're passionate about making a positive impact on the environment and our community. We're committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of collaboration and excellence. If you're a motivated and customer-focused individual who shares our values and is eager to make a difference, we encourage you to apply for this exciting opportunity. **How to Apply** If you're ready to take your career to the next level and join a dynamic team that's shaping the future of outdoor power equipment, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job