Customer Service Representative I

Wiley X is an iconic American brand known for its protective eyewear, founded by U.S. Army Veteran Myles Freeman Sr. The Customer Service Representative I will perform data entry, assist customers with eyewear selection and purchasing, and support the Customer Service department's daily operations.ResponsibilitiesPerform data entryUpdate and maintain Customer & dealer recordsResolve shipping issuesManage necessary RMA requestsFile warranty documentation and maintain records as necessary to comply with company policies and proceduresAssist with special projectsAnswer and respond to customer calls including taking orders, handling warranties, and answering general inquiriesAssist with processing prebooks and backordersProcess incoming web ordersPartner with other departments to resolve customer issuesProvide back-up for Optical Sales Customer Service team membersAdheres to all company policies and proceduresVerify aging balances, understand account statuses, and sign ordersGreet customers promptly and professionally as they enter the storeAssist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal styleProvide knowledgeable product recommendations and educate customers on lens options and featuresProcess transactions accurately using point-of-sale (POS) systemsMaintain clean and organized displays and store environmentOpen and close the store according to company procedures, including securing cash and locking upDuties may be adjusted as business needs ariseSkillsGood computer skillsStrong work ethic and team-oriented mentalityPositive, proactive attitudeGood interpersonal and communication skillsExtremely reliableStrong Problem-solving skillsExcellent communication and organizational skillsHigh School Diploma or GEDLift up to 25 poundsAbility to sit for long periods of timeAbility to use a computer for prolonged periods of timeAbility to be on the phone and talk for long periods1 year of Customer service experience preferredBenefitsCulture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.Company OverviewWiley X, Inc. is now a world leader in the research, development and marketing of protective eyewear and gloves. It was founded in 1987, and is headquartered in Livermore, California, USA, with a workforce of 51-200 employees. Its website is https://www.wileyx.com.



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