Remote Healthcare Member Services Agent

Healthcare Customer Care Representative – Remote • Schedule: Monday – Friday, Full-Time | Training: Monday – Friday, 8:00 AM – 4:30 PM (local time) • Remote/Work-From-Home AFTER 6 weeks of on-site training in Lee's Summit, MO • Pay Rate: $19 per hour • Contract-to-Hire Opportunity with a Fortune 500 Healthcare Organization Key Responsibilities: • Handle inbound calls from members regarding prescription insurance, medication coverage, and mail order pharmacy benefits. • Clearly explain pharmacy benefit plans, helping members understand their coverage and available options. • Provide solutions to simplify members’ healthcare experience with professionalism and empathy. • Manage multiple call types and clients, adapting to business needs in a fast-changing environment. • Demonstrate strong customer service skills through courteous phone etiquette and clear communication. Requirements: • High School Diploma/GED required. • 1+ year of experience in customer service (call center, retail, hospitality, military, or related). • Proficiency using Windows-based computer applications. • Ability to provide patient, empathetic, and confident support to customers. • Reliable attendance and adherence to scheduling standards. Preferred Qualifications: • Associate’s degree or equivalent experience. • 6+ months of healthcare or pharmacy-related experience. • Strong problem-solving skills and the ability to stay positive under pressure. • Excellent oral, interpersonal, and written communication skills. For immediate consideration, APPLY NOW or email Senior Staffing Manager: Cinthia Diaz at [email protected]. Apply tot his job