[Remote] Customer Service

Note: The job is a remote job and is open to candidates in USA. Achieve is a leading digital personal finance company that helps everyday people improve their financial situations through innovative solutions. In this role, you will provide empathetic support to members throughout their financial journey, from onboarding to ongoing assistance, while also having opportunities for career advancement.ResponsibilitiesCommunicate with our members via phone and email, exhibiting care in every interactionListen to our members, providing empathy and solutions to their unique needsCollaborate with your team to share knowledge and best practicesAccurately document Member interactions and activitySkillsMinimum of 1 year of Customer Service experience (call center or retail)High school diploma or equivalentAvailable for an 8-hour shift between the hours of 6am - 8pmPeople-focused approach and solution mindsetAbility to handle a high volume of inbound callsStrong communication skillsBenefits401 (k) with employer matchMedical, dental, and vision with HSA and FSA optionsCompetitive vacation and sick time off, as well as dedicated volunteer daysAccess to wellness support through Employee Assistance Program, Talkspace, and fitness discountsUp to $5,250 paid back to you on eligible education expensesPet care discounts for your furry family membersFinancial support in times of hardship with our Achieve Care FundA safe place to connect and a commitment to diversity and inclusion through our six employee resource groupsCompany OverviewAchieve is the leader in digital personal finance, built to help everyday people thrive. It was founded in 2002, and is headquartered in Tempe, Arizona, US, with a workforce of 1001-5000 employees. Its website is https://www.achieve.com.



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