[Remote] Claims Examiner - Life and Annuity Death Claims

Note: The job is a remote job and is open to candidates in USA. Thrivent is a company committed to helping people thrive with purpose. The Claims Examiner is responsible for examining life and annuity claims, ensuring compliance with regulatory standards, and providing consultation and support to team members while maintaining high customer satisfaction. Responsibilities • Determine extent of liability on routine and non-routine claims and make final claim decisions within specified dollar limits. Contribute to accurate fraud detection and reporting by referring suspected fraud to appropriate staff for review according to established procedures. • Analyze claim transactions and process payments utilizing various work flow, administrative, and LOB (Line of Business) systems, accurately and cost effectively according to contract provisions and in compliance with internal service and state and federal regulatory standards. • Ensure high level of customer satisfaction by partnering with members, financial associates, doctors, providers, attorneys, police, vendors and other internal and external customers regarding claims, settlements and interpretation of policy provisions, which may include highly confidential information or complaints, often educating the recipient on products/benefits and regulatory requirements. • Handle sensitive written and verbal communications. May be called upon to influence behavior via these communications. • Actively participate in the development and implementation of business processes, standard operating procedures, documentation and other support materials required for unit operation. May also analyze data and offer remediation in response to audit inquiries or compliance examinations as determined by the Claims Consultant. • Provide consultation to Associate Claims Examiners in helping to answer questions and make decisions on claims with a moderate level of complexity. Skills • High school required. • Minimum of 2 years relevant experience. • Intermediate knowledge of claim administration and operations as well as pertinent laws and regulations. • Must possess strong interpersonal skills, as well as excellent verbal and written communication skills. • College degree preferred. • Professional credentials preferred (e.g. LOMA, ICA). Benefits • Various bonuses (including, for example, annual or long-term incentives) • Medical, dental, and vision insurance • Health savings account • Flexible spending account • 401k • Pension • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • Paid parental leave • EAP • Well-being benefits • Other employee benefits Company Overview • Thrivent is a financial services organization that helps Christians be wise with money and live generously. It was founded in 1902, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 5001-10000 employees. Its website is Apply tot his job