[Remote] HR ADVISOR-EMPLOYEE RELATIONS (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Compass Group USA is a leading foodservice and support services company known for its great people and service. The HR Advisor - Employee Relations will be the primary contact for inquiries regarding HR policies and procedures, providing guidance to managers, investigating employee relations issues, and ensuring compliance with company policies. Responsibilities • Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR • Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations • Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters • Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy. Contacts operations on all discrepancies as appropriate to ensure compliance • Providing advice to managers on reductions in force, position eliminations, and layoffs to ensure proper policies and procedures are followed • Consults with the HR Service Center’s in-house Legal Counsel as needed to obtain advice on problem resolution. Escalates issues as appropriate to Field HR Consultants for investigation and resolution • May assist with follow-up on SS# mismatch issues • May work on special projects, both independently and as part of a team • Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed Skills • Bachelor's degree in Human Resources, or equivalent degree, or equivalent related experience • Two (2) + years experience as an HR representative/generalist in a large company or supporting a line Business Unit • Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software • Working knowledge of employment labor law in multiple states • Proven ability to research topics on the Internet and through other available resources • Proven ability to manage priorities and workflow • Proven ability to work independently and as a member of various teams and committees • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment • Proven ability to handle multiple projects and meet deadlines • Proven ability to prepare reports and business correspondence • Proven ability to deal effectively with a diversity of individuals at all organizational levels • Good judgment with the ability to make timely and sound decisions • Creative, flexible, and innovative team player • Strong interpersonal skills • Excellent written and verbal communication skills • Commitment to excellence and high standards • Strong organizational, problem-solving, and analytical skills • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm • English/Spanish bilingual preferred Benefits • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Paid Parental Leave • Holiday Time Off (varies by site/state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) Company Overview • Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next. It was founded in 1994, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Compass Group USA has a track record of offering H1B sponsorships, with 57 in 2025, 45 in 2024, 49 in 2023, 39 in 2022, 26 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job