[Remote] Remote Patient Contact Center Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an integrated ophthalmic provider group delivering eye care services across multiple states. The Remote Patient Contact Center Specialist enhances patient experience by providing professional customer service and managing patient communications through calls while ensuring compliance with privacy regulations.ResponsibilitiesHandle a high volume of inbound patient calls professionally and positivelyProvide accurate information and respond to inquiries, including promotional details when applicableForward customer requests to appropriate departmentsMaintain accurate and timely records in patient contact and electronic medical records systemsDocument call information following standard proceduresEnsure patient privacy in compliance with HIPAA regulationsDevelop and maintain knowledge of procedures, protocols, and office guidelinesConduct outbound calls as requestedSkillsExcellent written, verbal, and listening skillsPrior experience in call center or customer service environmentsProficiency with computer applications such as Word, Excel, PowerPoint, and Google SuiteKnowledge of customer service principles, call center technology, and clerical processesStrong organizational skills and sound decision-making abilityAbility to remain calm under stress and provide excellent customer serviceResidency in New York, New Jersey, Connecticut, Pennsylvania, or MassachusettsHigh school diploma or equivalent requiredDegree in communications or related fieldBenefitsRemote positionMedical and prescription drug coverageDental insuranceVision insuranceCompany-paid term life insurance and long-term disabilitySupplemental insurance benefitsEmployee assistance programRetirement plan (401(k))Paid time offPaid holidaysCareer development programsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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