Recruiting and Operations Coordinator
Position Summary
The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.
Job Details:
Work Schedule: Saturday to Wednesday, 12:00 AM ā 9:00 AM (Manila Time)Training Schedule: Monday to Friday, 10:00 PM - 7:00 AM (Manila Time) - 2-week onboardingWork Setup: Remote (Work from Home)
Holidays followed: To be discussed during training period
Responsibilities
Recruiting and Pipeline Management
Support the full caregiver recruitment lifecycle, including:
Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates Scheduling and coordinating interviews Conducting reference checks Conducting interviews
Proactively identify pipeline gaps and collaborate with the team to meet hiring needs Scheduling Support
Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including: Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps Sending shift confirmations, reminders, and follow-ups to caregivers Monitoring unconfirmed shifts and assisting with outreach to secure coverage
Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions
Identify and escalate scheduling challenges
Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand
Operations
Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.
Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)
Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.
Qualifications
At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing
Excellent English skillsāreading, writing, and speaking (clear, professional communication required)
Strong organizational skills and very high attention to detail
Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint
Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)
Flexible with schedule, especially during training or as company needs evolve
Proactive, positive attitude, and a willingness to learn and adapt
Strong alignment with a family-first, service-oriented team culture
Apply Now
The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.
Job Details:
Work Schedule: Saturday to Wednesday, 12:00 AM ā 9:00 AM (Manila Time)Training Schedule: Monday to Friday, 10:00 PM - 7:00 AM (Manila Time) - 2-week onboardingWork Setup: Remote (Work from Home)
Holidays followed: To be discussed during training period
Responsibilities
Recruiting and Pipeline Management
Support the full caregiver recruitment lifecycle, including:
Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates Scheduling and coordinating interviews Conducting reference checks Conducting interviews
Proactively identify pipeline gaps and collaborate with the team to meet hiring needs Scheduling Support
Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including: Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps Sending shift confirmations, reminders, and follow-ups to caregivers Monitoring unconfirmed shifts and assisting with outreach to secure coverage
Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions
Identify and escalate scheduling challenges
Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand
Operations
Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.
Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)
Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.
Qualifications
At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing
Excellent English skillsāreading, writing, and speaking (clear, professional communication required)
Strong organizational skills and very high attention to detail
Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint
Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)
Flexible with schedule, especially during training or as company needs evolve
Proactive, positive attitude, and a willingness to learn and adapt
Strong alignment with a family-first, service-oriented team culture
Apply Now