**Experienced Customer Support Specialist – Home Improvement Financing Expert**

At blithequark, we're revolutionizing the home improvement financing industry by providing seamless point-of-sale financing solutions to American small business contractors. Our mission is to empower these entrepreneurs to close more jobs and grow their businesses, making it easier for them to turn expensive projects into affordable monthly payments. As a key member of our growing team, you'll play a vital role in delivering exceptional customer experiences and helping our customers succeed. **Job Summary:** We're seeking an experienced Customer Support Specialist to join our dynamic team at blithequark. As a trusted expert in our home improvement financing product, you'll provide friendly and effective assistance to customers and team members through various communication channels. Your exceptional people skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our organization. **Key Responsibilities:** * Provide top-notch customer support through incoming phone calls, live chats, and emails, ensuring that customers receive timely and accurate assistance. * Develop in-depth knowledge of our Enhancify Financing product and become a go-to resource for both customers and team members. * Leverage support tools and best practices to deliver efficient and effective solutions, while creating and documenting best practices for a larger team to follow as we scale. * Occasionally assist homeowners or follow up with customers' questions, demonstrating a commitment to delivering exceptional customer experiences. * Collaborate with cross-functional teams to resolve complex issues and drive customer satisfaction. **Requirements:** * At least one full year of Support experience with references, demonstrating a proven track record of delivering exceptional customer experiences. * A reputation for being "Reliable" or "Consistent," with a disciplined and process-driven approach to work. * Excellent people and communication skills, both written and verbal, with the ability to build strong connections with customers and team members. * Highly organized with strong attention to detail, ensuring accuracy and efficiency in all interactions. * Ability to function in a fast-growing, low-structure early-stage startup environment, adapting to changing priorities and requirements. * Effective and efficient problem-solver with strong critical-thinking skills, able to analyze complex issues and develop creative solutions. **Ideal Candidate (Big "Pluses"):** * Seasoned Support / Client Success / Account Management professional with a proven track record of success. * Fluency in Spanish, enabling you to communicate effectively with our diverse customer base. * 1-2 years of sales experience, with a strong understanding of sales principles and strategies. * Early-stage startup experience, with a passion for innovation and growth. **Who this is NOT for:** * If you're looking for a "job" and are content with doing the bare minimum, this opportunity may not be for you. * If you're seeking a temporary opportunity, we're looking for teammates who will be with us for the long term as we build something special together. **What We Offer:** * Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off. * Opportunity to work with a dynamic and growing company, shaping the future of home improvement financing. * Collaborative and supportive work environment, with a focus on employee growth and development. * Flexible work arrangements, including remote work options, to support work-life balance. * Professional development opportunities, including training, mentorship, and career advancement. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Apply Now:** [Insert link to application portal] Join our team at blithequark and be part of a revolution in home improvement financing. Let's build something special together! Apply for this job