Operations Associate (80% remote)
Join us to offer an exceptional mental healthcare experience
At MyWellbrook, we help underserved children, adolescents and adults with their mental health needs. We collaborate with each other and communities across New Jersey to make a positive impact every day, and offer a better healthcare environment for our patients and providers...
As an Operations Associate, you are the face of our office and the liaison between patients and providers, providing essential support and assistance. Your ability to work collaboratively with others and your commitment to delivering exceptional patient care will be crucial.
This is a high growth opportunity role as we deeply believe in hiring leadership from within. If you are a compassionate, service-oriented individual with a passion for helping others, we would love to hear from you. Join us transforming mental healthcare for our patients and making a difference in their lives.
Minimum Qualifications
Engage with and understand our clients, including discovering and responding to needs through clear and pleasant communication
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Proficiency in computer technology such as screensharing, creating and editing PDFs and Word documents, navigating patient appointment platforms and using multiple software systems simultaneously
Available to work one weekend a month
Love working as a team in a fast-paced work environment
Have a focus on quality and take pride in your work
Minimum GPA of 3.5
Completion of both Indeed skills tests
What you'll likely work on
Handle patient requests and calls, including insurance verification, appointment scheduling, ensuring patient records are accurate and up to date, and following up with patients to remind them of upcoming appointments or to communicate important information from their providers
Assisting providers with prior authorizations, referrals, medical leave paperwork and forms, troubleshooting telehealth connection issues, and solving any medication issues with pharmacies
Contribute to a tight-knit team dynamic--we work remotely but collaborate closely by working together online and talking to each other every day to tackle tasks efficiently and effectively
As an equal opportunity employer, MyWellbrook is committed to providing all employees with a work environment free of discrimination and harassment. We encourage diversity and welcome applicants from every background and life experience.
MyWellbrook respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with us, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Rotating weekends
Weekends as needed
Application Question(s):
Are you available to work one weekend per month?
Education:
High school or equivalent (Preferred)
Language:
Spanish (Required)
Work Location: Hybrid remote in Toms River, NJ 08753
Apply Now
At MyWellbrook, we help underserved children, adolescents and adults with their mental health needs. We collaborate with each other and communities across New Jersey to make a positive impact every day, and offer a better healthcare environment for our patients and providers...
As an Operations Associate, you are the face of our office and the liaison between patients and providers, providing essential support and assistance. Your ability to work collaboratively with others and your commitment to delivering exceptional patient care will be crucial.
This is a high growth opportunity role as we deeply believe in hiring leadership from within. If you are a compassionate, service-oriented individual with a passion for helping others, we would love to hear from you. Join us transforming mental healthcare for our patients and making a difference in their lives.
Minimum Qualifications
Engage with and understand our clients, including discovering and responding to needs through clear and pleasant communication
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Proficiency in computer technology such as screensharing, creating and editing PDFs and Word documents, navigating patient appointment platforms and using multiple software systems simultaneously
Available to work one weekend a month
Love working as a team in a fast-paced work environment
Have a focus on quality and take pride in your work
Minimum GPA of 3.5
Completion of both Indeed skills tests
What you'll likely work on
Handle patient requests and calls, including insurance verification, appointment scheduling, ensuring patient records are accurate and up to date, and following up with patients to remind them of upcoming appointments or to communicate important information from their providers
Assisting providers with prior authorizations, referrals, medical leave paperwork and forms, troubleshooting telehealth connection issues, and solving any medication issues with pharmacies
Contribute to a tight-knit team dynamic--we work remotely but collaborate closely by working together online and talking to each other every day to tackle tasks efficiently and effectively
As an equal opportunity employer, MyWellbrook is committed to providing all employees with a work environment free of discrimination and harassment. We encourage diversity and welcome applicants from every background and life experience.
MyWellbrook respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with us, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Rotating weekends
Weekends as needed
Application Question(s):
Are you available to work one weekend per month?
Education:
High school or equivalent (Preferred)
Language:
Spanish (Required)
Work Location: Hybrid remote in Toms River, NJ 08753
Apply Now