Mobile Operations Coordinator, House Calls Program
Description: • The House Calls Mobile Operations Coordinator (MOC) serves as an integral part of the in-home care team; coordinates logistics and scheduling for patients and teams; provides telephonic support directly to our patients and families in our innovative home-based care program. • Additionally, the MOC works directly with the care team to help identify and bridge gaps in care when patients return from the hospital or experience other challenges. • Core Responsibilities: Prepare daily visit schedules, including routing and logistics planning; Answer incoming calls, voice mails, and escalation of needs; Complete patient appointment confirmation calls and update patient information as needed in electronic medical record; Conduct outbound calls, including outreach and scheduling of new patients, as instructed; Monitor incoming faxes and distribute to appropriate care teams; Manage patient panel registry; Coordinate patient transition back to center, as needed; Request patient medical records; Monitor patient admissions and schedule post-discharge visits; Follow-up on DME and Home Health orders; Follow-up on Specialty Appointments, including arranging transportation when necessary; Participate in daily huddles and weekly interdisciplinary team meetings; Other duties, as assigned Requirements: • Strong computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc. • Professional phone etiquette • Bilingual a plus (in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve) • Medical background preferred • Experience in customer service setting strongly preferred • Some college preferred • US work authorization Benefits: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility • Paid vacation, sick time, and investment/retirement 401K match options • Health insurance, vision, and dental benefits • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement Apply tot his job