Hospitality Guest Service and Operations Specialist - Contract to Hire
Compensation: 800 to 1000 USD/month plus bonuses
Job Overview:
We are seeking a dedicated Guest Service and Operations Specialist to oversee our daily operations in the short-term apartment rental and hotel management sector. This critical role focuses on maintaining high-quality guest interactions and ensuring operational excellence.
Key Responsibilities:
- Hotel and Platform Management: Efficiently manage operations on hotel management platforms and OTA platforms like Airbnb and Booking.com.
- Guest Communication: Respond to guest inquiries and requests via our Property Management System (PMS) and unified chat systems to maintain high guest satisfaction. Monitor and interact with guests through AI Chat, ensuring rapid response times and effective communication.
- Operational Tasks: Check arrivals and departures, verify payments, and manage room allocations in our PMS.
Perform room changes and use internal notes to keep the team informed. Create and follow up on maintenance and housekeeping tasks.
- Guest Reviews & Satisfaction: Encourage guests to leave positive reviews on platforms such as Booking.com and Google following satisfactory interactions.
- Issue and Team Coordination: Coordinate with hotel staff to resolve guest issues. Support guest needs, such as room changes.
Manage communication within team chats, escalate issues requiring physical presence or financial decisions to the hostz team.
- Handover Sheet: Document all incidents and issues during shifts, ensuring seamless handovers to incoming team members.
Skills and Experience;
- Proven experience in hospitality management, particularly with OTAs, PMS, and guest communication platforms.
- 3+ years of hotel industry experience
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills, with the ability to manage sensitive guest interactions.
- Ability to work independently and as part of a team.
- Preferred but not mandatory experience working remotely
- Fluent in English; additional languages are a plus. Must have perfect grammar in English.
- Passionate for guest service
Technical Requirements
- A stable internet connection with a fast speed
- A fast computer with at least 8 GB of RAM
- Electrical outage protection system
Availability
- Available to work in rotational shifts of 10 hours per day (1 hour of lunch included), 5 times per week, we work 24/7.
Working with Us:
Join a dynamic team that values clear communication and efficient processes. We embrace new technologies and continually seek to refine our operations. We are looking for proactive professionals who are committed to excellence and continuous improvement.
To Apply:
Please send us the following;
- Resume with 2-3 references we can call
- Cover Letter
If you are an agency, please refrain from applying.
Important: All files should be submitted in PDF format. Kindly name your files as follows:
- Resume_[Your Name]
- CoverLetter_[Your Name]
Thank you, and we look forward to reviewing your application!
Apply Now
Apply Now
Job Overview:
We are seeking a dedicated Guest Service and Operations Specialist to oversee our daily operations in the short-term apartment rental and hotel management sector. This critical role focuses on maintaining high-quality guest interactions and ensuring operational excellence.
Key Responsibilities:
- Hotel and Platform Management: Efficiently manage operations on hotel management platforms and OTA platforms like Airbnb and Booking.com.
- Guest Communication: Respond to guest inquiries and requests via our Property Management System (PMS) and unified chat systems to maintain high guest satisfaction. Monitor and interact with guests through AI Chat, ensuring rapid response times and effective communication.
- Operational Tasks: Check arrivals and departures, verify payments, and manage room allocations in our PMS.
Perform room changes and use internal notes to keep the team informed. Create and follow up on maintenance and housekeeping tasks.
- Guest Reviews & Satisfaction: Encourage guests to leave positive reviews on platforms such as Booking.com and Google following satisfactory interactions.
- Issue and Team Coordination: Coordinate with hotel staff to resolve guest issues. Support guest needs, such as room changes.
Manage communication within team chats, escalate issues requiring physical presence or financial decisions to the hostz team.
- Handover Sheet: Document all incidents and issues during shifts, ensuring seamless handovers to incoming team members.
Skills and Experience;
- Proven experience in hospitality management, particularly with OTAs, PMS, and guest communication platforms.
- 3+ years of hotel industry experience
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills, with the ability to manage sensitive guest interactions.
- Ability to work independently and as part of a team.
- Preferred but not mandatory experience working remotely
- Fluent in English; additional languages are a plus. Must have perfect grammar in English.
- Passionate for guest service
Technical Requirements
- A stable internet connection with a fast speed
- A fast computer with at least 8 GB of RAM
- Electrical outage protection system
Availability
- Available to work in rotational shifts of 10 hours per day (1 hour of lunch included), 5 times per week, we work 24/7.
Working with Us:
Join a dynamic team that values clear communication and efficient processes. We embrace new technologies and continually seek to refine our operations. We are looking for proactive professionals who are committed to excellence and continuous improvement.
To Apply:
Please send us the following;
- Resume with 2-3 references we can call
- Cover Letter
If you are an agency, please refrain from applying.
Important: All files should be submitted in PDF format. Kindly name your files as follows:
- Resume_[Your Name]
- CoverLetter_[Your Name]
Thank you, and we look forward to reviewing your application!
Apply Now
Apply Now