**Experienced Customer Success Enablement Manager – Driving Growth and Impact at arenaflex**

As a highly motivated and results-driven Customer Success Enablement Manager at arenaflex, you will play a pivotal role in designing, executing, and continuously improving training and enablement programs for our Customer Success Managers. arenaflex is a cutting-edge conversational AI technology company that develops innovative solutions for industries fundamental to our lives: housing and healthcare. We're looking for a talented professional to join our driven team and contribute to our mission of creating a lasting impact on society. **About arenaflex** arenaflex is a funded unicorn startup that's scaling rapidly, and we're seeking a Customer Success Enablement Manager to join our team. As a member of our organization, you'll have the opportunity to make a significant impact on our growth and success. Our team is passionate about solving real-world problems, and we're committed to creating a collaborative and inclusive work environment that fosters innovation and creativity. **Key Responsibilities** As a Customer Success Enablement Manager at arenaflex, you will be responsible for: * Owning the CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization * Accelerating Ramp: Build onboarding programs that shorten time-to-productivity for new CSMs and newly launched products * Developing Ongoing Curriculum: Create role-specific learning paths covering product expertise, customer success best practices, and industry insights * Partnering Cross-Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best-in-class practices * Leveraging Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight * Driving Content & Resource Creation: Produce playbooks, success-plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use * Certifying & Coaching: Build assessments and certifications to validate knowledge retention; provide call/meeting coaching and actionable feedback based on Gong & customer interactions * Measuring Impact: Define KPIs and maintain dashboards to quantify program effectiveness * Attracting top-tier talent to join our driven team **Requirements** To be successful in this role, you will need: * At least 3-5 years of CSM enablement experience in a high-growth B2B startup * Demonstrated experience building enablement programs from the ground up for CSM or post-sales teams * Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics * Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats * Excellent instructional design, facilitation, and stakeholder-management skills * Bonus: previously was a high-performing SDR, AE, or CSM; directly engaged with prospects or customers * Willingness to work in person at our office 4-5 days a week **Why Join arenaflex?** * Growth and impact: arenaflex is a funded unicorn startup that's scaling rapidly, and you'll have the opportunity to make a significant impact on our growth and success. * Collaborative and inclusive work environment: Our team is passionate about solving real-world problems, and we're committed to creating a collaborative and inclusive work environment that fosters innovation and creativity. * Competitive total rewards package: arenaflex offers a competitive total rewards package, including base salary, equity, and a comprehensive benefits & perks package. **Benefits** * Competitive salary range: $150,000-$190,000 * Equity in the company in the form of stock options * Medical, Dental, and Vision premiums covered at 100% * Fully paid parental leave * Commuter benefits * 401k benefits * Monthly fitness stipend * A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch * Fun company social events through our arenaflex and the City program * Unlimited vacation and paid holidays * We'll cover relocation packages and make the move exciting, not painful! **Job Compensation Range** The salary range for this role is $150,000-$190,000. arenaflex offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications, which are assessed during the interview process. **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Application Instructions** If you're a motivated and results-driven professional looking to make a significant impact on our growth and success, please submit your application through the link below. We look forward to hearing from you! Apply for this job