Director of Mortgage Operations
About the position
State Department Federal Credit Union (SDFCU) is seeking a Director of Mortgage Operations to oversee all aspects of Mortgage Lending within the organization, including Correspondent Lending and Quality Control operations. This leadership role encompasses strategic planning, process and technology optimization, team management, and ensuring compliance with industry regulations. The Director is tasked with enhancing operational efficiency, improving customer satisfaction, and driving overall success in the Mortgage Operations department. This position is crucial for ensuring that our mortgage operations are efficient, compliant, and aligned with the strategic goals of State Department Federal Credit Union. In this role, the Director will lead a team of professionals, providing guidance and support to ensure that all mortgage operations are executed effectively. The Director will also be responsible for developing and implementing strategies that improve the overall performance of the mortgage lending process. This includes analyzing current processes, identifying areas for improvement, and implementing best practices to enhance productivity and customer service. The Director will work closely with other departments to ensure that all mortgage operations are aligned with the organization's goals and objectives. This includes collaborating with compliance, risk management, and other key stakeholders to ensure that all operations meet regulatory requirements and industry standards. The ideal candidate will have a strong background in mortgage operations, with a proven track record of managing teams and optimizing processes to drive success.
Responsibilities
Oversee all aspects of Mortgage Lending including Correspondent Lending and Quality Control operations.
,
Enhance operational efficiency and improve customer satisfaction in the Mortgage Operations department.
,
Develop and implement strategies to improve the overall performance of the mortgage lending process.
,
Analyze current processes and identify areas for improvement.
,
Collaborate with compliance, risk management, and other departments to ensure regulatory compliance and alignment with organizational goals.
,
Manage and lead a team of mortgage operations professionals.
Requirements
Bachelor's degree in Accounting, Finance, or equivalent experience.
,
Minimum 5 to 7 years in mortgage operations with a proven track record of managing teams and optimizing processes.
,
Knowledge of Secondary Market operations preferred.
,
Must be federally registered and maintain an active federal registration with the National Mortgage Licensing System (NMLS) and Registry.
,
Strong vendor relationship management and contract negotiation skills.
,
Strong analytical, problem-solving, and decision-making skills.
,
Excellent leadership, communication, and interpersonal skills.
,
Proficiency in accounting software and financial modeling tools.
,
Ability to work effectively in a fast-paced, dynamic environment.
Nice-to-haves
Experience in strategic planning and process optimization.
,
Familiarity with compliance regulations in the mortgage industry.
Benefits
401(k) matching
,
Dental insurance
,
Gym membership
,
Health insurance
,
Opportunities for advancement
,
Paid time off
,
Tuition reimbursement
,
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
,
Flexible Work Options: Potential work-from-home options after the introductory period.
,
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
,
Commute/Parking Incentives: Financial incentives for your daily commute.
,
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
,
Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
,
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.
Apply Now
State Department Federal Credit Union (SDFCU) is seeking a Director of Mortgage Operations to oversee all aspects of Mortgage Lending within the organization, including Correspondent Lending and Quality Control operations. This leadership role encompasses strategic planning, process and technology optimization, team management, and ensuring compliance with industry regulations. The Director is tasked with enhancing operational efficiency, improving customer satisfaction, and driving overall success in the Mortgage Operations department. This position is crucial for ensuring that our mortgage operations are efficient, compliant, and aligned with the strategic goals of State Department Federal Credit Union. In this role, the Director will lead a team of professionals, providing guidance and support to ensure that all mortgage operations are executed effectively. The Director will also be responsible for developing and implementing strategies that improve the overall performance of the mortgage lending process. This includes analyzing current processes, identifying areas for improvement, and implementing best practices to enhance productivity and customer service. The Director will work closely with other departments to ensure that all mortgage operations are aligned with the organization's goals and objectives. This includes collaborating with compliance, risk management, and other key stakeholders to ensure that all operations meet regulatory requirements and industry standards. The ideal candidate will have a strong background in mortgage operations, with a proven track record of managing teams and optimizing processes to drive success.
Responsibilities
Oversee all aspects of Mortgage Lending including Correspondent Lending and Quality Control operations.
,
Enhance operational efficiency and improve customer satisfaction in the Mortgage Operations department.
,
Develop and implement strategies to improve the overall performance of the mortgage lending process.
,
Analyze current processes and identify areas for improvement.
,
Collaborate with compliance, risk management, and other departments to ensure regulatory compliance and alignment with organizational goals.
,
Manage and lead a team of mortgage operations professionals.
Requirements
Bachelor's degree in Accounting, Finance, or equivalent experience.
,
Minimum 5 to 7 years in mortgage operations with a proven track record of managing teams and optimizing processes.
,
Knowledge of Secondary Market operations preferred.
,
Must be federally registered and maintain an active federal registration with the National Mortgage Licensing System (NMLS) and Registry.
,
Strong vendor relationship management and contract negotiation skills.
,
Strong analytical, problem-solving, and decision-making skills.
,
Excellent leadership, communication, and interpersonal skills.
,
Proficiency in accounting software and financial modeling tools.
,
Ability to work effectively in a fast-paced, dynamic environment.
Nice-to-haves
Experience in strategic planning and process optimization.
,
Familiarity with compliance regulations in the mortgage industry.
Benefits
401(k) matching
,
Dental insurance
,
Gym membership
,
Health insurance
,
Opportunities for advancement
,
Paid time off
,
Tuition reimbursement
,
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
,
Flexible Work Options: Potential work-from-home options after the introductory period.
,
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
,
Commute/Parking Incentives: Financial incentives for your daily commute.
,
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
,
Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
,
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.
Apply Now