Customer Service Representative II

Allergan Aesthetics, an AbbVie company, develops and markets leading aesthetics brands and products. They are seeking a Customer Service Representative II to support the Facial Aesthetics department by handling inquiries and processing orders for their products while providing exceptional customer service.ResponsibilitiesReceive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offeredAbility to use critical thinking skills to resolve inquiries to meet service levelsSupport additional projects and requests as neededPartner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow upDeliver an excellent customer experience, while acting in a professional and courteous mannerSkillsExperience working with MS OfficeAttention to detail and ability to multitaskEffective communication skillsAssociate Degree OR High School Diploma and equivalent relevant experienceSAP, CRM, Salesforce, or Business Systems experience preferredMedical Device or Pharmaceutical experience strongly preferredBenefitsPaid time off (vacation, holidays, sick)Medical/dental/vision insurance401(k)Company OverviewAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. It was founded in undefined, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.allerganaesthetics.com.Company H1B SponsorshipAllergan Aesthetics, an AbbVie Company has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 16 in 2022, 14 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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