Clinical Activation Specialist - Chicago, IL
Who are we? Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 400 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry. Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance. Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation. Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding. Your Impact The Clinical Activation Specialist is based in the US and reports to the Sr. Business Development Manager with a dotted line to the Head of Clinical Operations. This role is responsible for driving clear aligner utilization by conducting online and field-based clinical support, ensuring the optimal dental practice environment and workflows are in place for successful adoption and implementation of our aligner solutions. The role combines in-practice expertise and experience in a field-based role with in-depth clinical knowledge to educate and assist dental practices, ensuring optimal product usage, troubleshooting, and customer satisfaction. This role shall foster strong relationships with clients, promote clear aligner products, and ensure that all technical and clinical inquiries are addressed effectively. What You'll Do • Support clinical and business development programs by identifying growth opportunities, delivering trainings and helping address clinical/technical questions from customers including dentists, hygienists and practice staff. • Promote clear aligner products to dental professionals, conducting product demonstrations and presentations to showcase product features and benefits. • Act as the clinical expert, providing detailed answers to technical and dental-related questions from clients, including how to effectively implement and use clear aligners. • Travel extensively to provide in-person clinical support to the sales team during customer meetings, presentations, and product demonstrations. • Assist dental professionals in troubleshooting any issues or concerns related to clear aligner products, offering practical solutions and guidance. • Provide clinical support by assisting with case selection, treatment planning, and troubleshooting complex cases during in-person visits. • Build and maintain strong, long-term relationships with clients, serving as a trusted advisor on both sales and clinical aspects of clear aligners. • Identify key challenges within the dental practice environment and working to develop targeted training content and programs to address them. • Deliver hands-on training in dental practices, including product use, treatment protocols, and case planning. • Follow up with clients to ensure satisfaction and resolve any issues related to the clear aligner products. • Maintain accurate records of activities, client interactions, and clinical support efforts in CRM or other systems. • Provide regular reports on client feedback and market insights to management. • Represent Eon Dental at industry events, trade shows, and customer meetings, conducting on-site workshops and educational sessions. • Gather customer feedback in the field and relay insights to internal teams to improve product offerings and support. • Adhere to the quality standards and safety procedures as per the company guidelines and local regulations. • Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution. • Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives. What To Bring • Bachelor’s degree in Dental Hygiene, Dental Technology, or a related field. • 3-5 years of experience in dental practice sales or clinical support, ideally with clear aligners. • Strong knowledge of treatment protocols and case planning preferably in clear aligners. • Excellent communication and training skills to educate dental professionals. • Ability to travel extensively to support sales teams and provide in-person clinical assistance. • Certification as a Dental Hygienist or equivalent is preferred What We Offer • Great culture and growth opportunity • The chance to personally impact Eon’s customer experience • Push your boundaries working with highly motivated and cross-functional teams Interested? Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English. Apply tot his job