Experienced Full Stack Product Manager – Conversational AI and Live Chat Support
Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology. At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Digital Product Management team, you'll play a vital role in shaping the future of our conversational AI platform and live chat support capabilities. If you're passionate about creating innovative solutions that drive business value and improve customer satisfaction, we want to hear from you.About arenaflex arenaflex is a global leader in the financial services industry, known for our commitment to innovation, customer satisfaction, and employee well-being. Our company culture is built on the principles of inclusivity, diversity, and collaboration, and we're dedicated to creating a work environment that supports the comprehensive prosperity of our employees and their families. Job Responsibilities As aSenior Associate-Digital Product Manager, you'll be responsible for leading the development and implementation of our conversational AI platform and live chat support capabilities.Your key responsibilities will include: * Leading the acquisition and integration of continuous product development efforts: Collaborate with cross-functional teams to identify opportunities for improvement and develop product requirements that drive business value and enhance the customer experience. * Influencing client information, conversational analysis, industry trends, and technical expertise: Analyze data and industry trends to inform product decisions and drive innovation in our conversational AI platform.* Working with engineers, data scientists, and product managers across various value streams: Collaborate with stakeholders to develop and deliver products that balance short-term gains with long-term investments. * Defining client stories, guiding product definition, and building comprehensive acceptance criteria: Work with the core product team to develop client stories, define product requirements, and establish acceptance criteria for future feature development. * Leading client testing and post-launch sustainment analysis: Analyze customer feedback and data to identify opportunities for improvement and drive product enhancements.* Breaking down execution metrics that demonstrate the health of the product: Develop and track key performance indicators (KPIs) to measure product success and inform product decisions. * Maintaining and refining the product backlog: Prioritize product features and develop a product roadmap that aligns with business objectives and customer needs. Requirements To succeed in this role, you'll need: * Four-year college degree in business, computer science, software engineering, or a related field: A strong foundation in business, technology, or a related field is essential for this role.* Passion for innovative products and services: You'll need to be excited about creating products that drive business value and improve customer satisfaction. * Strong analytical and problem-solving skills: You'll need to be able to analyze complex data and develop creative solutions to drive product innovation. * Excellent communication and interpersonal skills: You'll need to be able to communicate complex ideas clearly and effectively to stakeholders across the organization. * Proven ability to work in a fast-paced environment: You'll need to be able to adapt quickly to changing priorities and deadlines.Preferred Qualifications * Experience with conversational AI and live chat support: A background in conversational AI and live chat support is highly desirable for this role. * Knowledge of industry trends and emerging technologies: You'll need to stay up-to-date on the latest trends and technologies in the industry. * Experience with agile development methodologies: Familiarity with agile development methodologies is highly desirable for this role. What We Offer At arenaflex, we're committed to supporting the comprehensive prosperity of our employees and their families.We offer a range of benefits and programs that promote physical, financial, and emotional well-being, including: * Competitive base salary: We offer a competitive base salary that reflects your skills and experience. * Extra incentives: We offer additional incentives to recognize and reward outstanding performance. *6% company match on retirement savings plan: We match 6% of your retirement savings contributions to help you plan for the future. * Free financial education and financial wellness support: We offer free financial education and financial wellness support to help you manage your finances and achieve your goals.* Comprehensive health, dental, vision, disability, and life insurance benefits: We offer a range of benefits to protect your health and well-being. * Flexible work arrangements and schedules: We offer flexible work arrangements and schedules to support your work-life balance. *20+ weeks paid parental leave for all parents: We offer 20+ weeks paid parental leave for all parents, regardless of gender or parental status. * Free access to on-site health centers: We offer free access to on-site health centers staffed by medical professionals.* Free and confidential counseling support: We offer free and confidential counseling support to help you manage stress and achieve your goals. * Career development and training opportunities: We offer a range of career development and training opportunities to help you grow and succeed in your career. If you're passionate about creating innovative solutions that drive business value and improve customer satisfaction, we want to hear from you. to and be a part of our mission to revolutionize the way we interact with our customers through cutting-edge conversational AI technology.! For more information about arenaflex and our job opportunities, please visit our website at [arenaflex.com](