Client Services Representative (Spanish Fluency)

About Spark AdvisorsWe’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.Join us: we’re always on the lookout for sharp, talented, empathetic teammates.SummarySpark is hiring a bilingual Client Services Representative to support our growing Medicare member base. In this role, you will provide guidance, empathy, and clear communication to members navigating their benefits. You’ll play a key part in Spark’s mission to deliver accessible, high-quality healthcare experiences—one interaction at a time.Key ResponsibilitiesHandle inbound and outbound calls, emails, and texts from Medicare membersAssist with benefit navigation and external program applicationsEducate members about resources, requirements, and eligibilityAccurately document all support interactions in our CRMExecute outbound engagement campaigns to meet monthly targetsEscalate issues appropriately while owning first-contact resolution when possibleUphold our core values of compassion, integrity, and reliabilityPartner with internal teams to surface trends and improve member supportSkills Knowledge and ExpertiseCore Competencies:Clear, compassionate communicator—bilingual in Spanish and EnglishExperience working in Medicare or health insurance support rolesStrong organizational and documentation habitsFamiliarity with support software, CRM tools, and HIPAA complianceExcellent time management and a self-starter attitudeQualifications:2–3 years of contact center/customer support experience (healthcare preferred)Typing speed of 50+ WPMAble to work 40 hours/week with flexible schedulingDedicated HIPAA-compliant remote setup (high-speed internet, noise-canceling headset)Preferred Skills:Knowledge of the Medicare insurance industry1–3 years supporting Medicare membersCompensationHourly Range$23—$25 USDWhy you should join our teamBy joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:Equity compensationHealth care, including dental and vision through our PEO SequoiaFlexible work location; co-working available401kPaid Time OffMonthly Remote Work Stipend (help cover costs of home-office needs)Paid Parental LeaveUp to 12 weeks for birthing parentsUp to 8 weeks for non-birth parents11 paid holidays2 week sabbatical at 5 years of employment Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFiCompliance Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visitwww.e-verify.gov.Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.Originally posted on Himalayas

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