Care Coordinator- Inspir (UES)/Telehealth/On-Call
About the position Spear Physical and Occupational Therapy is seeking a highly organized, patient-focused Care Coordinator to support three of our most dynamic service lines: Telehealth , On-Call (in-home care) , and our Inspir clinic within a senior living community . Unlike a traditional front desk role tied to a single clinic, this position serves as a central coordination hub , ensuring patients across multiple care settings receive seamless, timely access to therapy services. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an exceptional patient experience. What Makes This Role Unique Exposure to multiple care delivery models : virtual, in-home, and in-clinic A central role that directly impacts patient access and experience across services Opportunity to work with diverse patient populations, including seniors in a residential setting Hybrid work flexibility (in-person + remote days) Schedule & Location Primarily based at our Inspir clinic on the Upper East Side Hybrid schedule with potential remote workdays depending on business needs Why Join Spear At Spear, we are committed to delivering life-changing care through both innovation and human connection. Our Care Coordinators play a critical role in that mission—serving as the first and ongoing point of contact for our patients. Responsibilities • Coordinate and manage patient scheduling across Telehealth, On-Call, and Inspire services • Serve as the primary point of contact for patient inquiries via phone, email, and online platforms • Facilitate urgent and same-day Telehealth appointment requests • Schedule in-home (On-Call) visits and communicate logistics with clinicians and patients • Support scheduling and front desk operations for the Inspir clinic • Collect copays and manage patient financial transactions accurately • Communicate coverage details to Telehealth patients • Maintain accurate patient records and documentation in EMR systems • Collaborate closely with clinicians and internal teams to ensure continuity of care • Troubleshoot scheduling conflicts and provide real-time solutions Requirements • 1–3 years of experience in a healthcare administrative, front desk, or care coordination role preferred • Strong organizational skills with the ability to manage multiple workflows simultaneously • Excellent communication and interpersonal skills • Comfort working with technology, including EMR systems and scheduling platforms • Ability to adapt quickly in a dynamic, patient-centered environment • High attention to detail and accuracy, especially with scheduling and payments • A proactive, solutions-oriented mindset