Customer Service Representative

Entrata is a global leader in AI-driven property management technology, providing essential solutions for owners and residents. The Customer Service Representative will offer technical assistance to customers, ensuring effective problem resolution and maintaining high customer satisfaction through excellent communication and technical expertise.ResponsibilitiesProvide technical support and troubleshooting via telephone, ticket, and/or chatDevelop subject matter expertise in our core technologies, and at least one other technology specialtyDemonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholdersAbility to actively listen, ask relevant questions, and challenge customers appropriatelyMaintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolutionEducate customers on Entrata’s software and productsProvide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issueChampion customer issues from feedback through the delivery of a solutionIdentify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectationsParticipate in team and department meetingsAssist with special projects and other duties as assignedSkills1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customersStrong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environmentsAbility to adapt quickly to change, think on your feet, communicate positively, and work proactivelyExcellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work withA proven passion for providing an exceptional customer experienceStrong attention to detailAssociate's degree or equivalent work experienceProven ability to utilize, create and update knowledge base resources in the course of your workIndustry experience in property management or property management-related softwareBilingual preferredBenefitsFlexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.HSA/FSA options and employer-paid disability benefits provided for eligible employees.Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.Bi-annual swag drops for employeesCompany OverviewEntrata is a property management software company that provides a comprehensive platform for the multifamily housing industry. It was founded in 2003, and is headquartered in Lehi, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.entrata.com/.



Apply To This Job