Experienced Customer Service Specialist II for Remote Provider Support and Enrollment Services

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences and support services that make a meaningful difference in the lives of our clients and their communities. As a leader in our industry, we recognize the importance of having a talented and compassionate team that shares our commitment to excellence and customer satisfaction. If you are a motivated and customer-focused individual with a passion for providing top-notch support, we invite you to explore this exciting opportunity to join our team as a Customer Service Specialist II, working remotely to support our provider enrollment and customer service initiatives. Job Overview In this critical role, you will serve as the primary point of contact for inbound calls and voicemails from providers and applicants, addressing a wide range of inquiries and concerns related to application status, Medicaid provider numbers, compliance reviews, and other enrollment-related topics. Your exceptional communication skills, attention to detail, and ability to work independently will enable you to provide accurate and timely support, ensuring a positive experience for our clients and contributing to the achievement of our team and business goals. Key Responsibilities Respond to inbound calls and voicemails on the provider relations line, handling inquiries and concerns in a professional and courteous manner Create accurate and detailed call logs in our system, summarizing contact details and outcomes for providers and applicants Provide exceptional customer service, demonstrating a commitment to meeting the needs of our clients and promoting a positive experience Support team and business goals for enrollment support and customer service, collaborating with colleagues to achieve shared objectives Assist with other tasks as needed, including document uploads and other administrative duties Exercise independent judgment, based on policy and procedure, to resolve issues and address client concerns Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: 2 years of customer service experience, with a proven track record of providing exceptional support and resolving client concerns Bachelor's degree and 2 years of paid experience, or 36 months of experience and a minimum of 2 years of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities One year of experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training One year of experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations Ability to communicate effectively and work in a team environment, with strong interpersonal and collaboration skills Computer literacy, with proficiency in MS Word, Excel, Outlook, and internet skills Attention to detail and accuracy, with the ability to meet deadlines and adhere to established standards Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively Familiarity with customer relationship management (CRM) systems and other software applications used in customer service and enrollment support Knowledge of Medicaid and third-party payer provider billing, as well as provider training and monitoring Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Professional in Learning and Performance (CPLP) Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills : ability to communicate effectively and clearly, both verbally and in writing, with clients, colleagues, and other stakeholders Customer service skills : ability to provide exceptional customer service, resolving client concerns and addressing needs in a professional and courteous manner Attention to detail : ability to maintain accuracy and attention to detail, even in a fast-paced and dynamic environment Time management skills : ability to prioritize tasks, manage time effectively, and meet deadlines Technical skills : proficiency in MS Word, Excel, Outlook, and internet skills, as well as the ability to learn and adapt to new software applications and systems Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Specialist II, you will have access to training and development programs, as well as opportunities to take on new challenges and responsibilities. Our goal is to help you achieve your career goals and aspirations, while also contributing to the success and growth of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, which is built on a foundation of respect, empathy, and open communication. As a remote employee, you will be part of a virtual team that is committed to collaboration, teamwork, and mutual support. We believe in fostering a culture of inclusivity, diversity, and belonging, where every employee feels valued, appreciated, and empowered to contribute their best work. Compensation, Perks, and Benefits As a Customer Service Specialist II at blithequark, you will be eligible for a competitive salary and benefits package, which includes: Comprehensive health, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off and holidays Opportunities for career advancement and professional development Access to training and development programs Remote work arrangement, with the ability to work from home and maintain a healthy work-life balance Conclusion If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Specialist II. At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact in the lives of our clients and their communities. We look forward to hearing from you and exploring how you can contribute to our mission and success. 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