Workup Specialist, Bilingual Spanish

Job Description: • Coordinates all aspects of managing a donor in the workup process • Assesses donor needs and develops support relationships • Schedules and conducts health history screenings and donor information sessions • Manages scheduling through the donor’s physical exam and medical clearance • Completes tasks required for donation and manages documentation • Contacts donors to assess recovery and determine if physician intervention is needed • Responsible for removing donation barriers and managing adverse events • Implements strategies for continuous process improvement • Attends meetings and trainings as needed Requirements: • Bachelor's degree within a health care related field • Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting • Flexibility in working hours based on donors’ needs, including non-traditional hours • Intermediate computer skills including experience with Microsoft office software • Ability to accurately and efficiently complete sensitive data forms • Well-developed interpersonal skills for diverse cultural interactions • Advanced communication skills for discussing sensitive information • Strong customer service skills with active listening and empathy • Ability to learn medical terminology and explain medical concepts in easy-to-understand terms • Ability to thrive in rapidly changing circumstances Benefits: • Medical, dental, vision, life and disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal and identity theft benefits • Pet benefits • Retirement plans • Paid time off/holidays • Leave and incentive plans Apply tot his job