Vendor Manager – Service Network

Job Description: • Lead, direct, and coordinate the daily operations of our repair network • Ensure the achievement of company growth, customer satisfaction, and profitability objectives, with a specific focus on cost severity, cycle times, and service quality • Define and execute a strategic vision for our service operations, continuously identifying opportunities to innovate and drive an industry-leading customer experience • Strategically expand service network coverage to meet evolving service area and business demands • Lead the identification, qualification, and onboarding of new service partners • Conduct negotiations on pricing and partnership agreements, aligning with service needs and balancing profitability and performance targets • Cultivate and maintain strong, collaborative relationships with service partners • Act as the primary relationship manager, engaging with service partners on a regular cadence to address challenges, share insights, and drive mutual success • Partner with service partners to identify and execute against opportunities to improve servicing outcomes • Develop and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews • Identify, design, and implement business strategies and solutions to improve operational processes and capabilities, while enhancing customer experience, quality, and managing costs Requirements: • Bachelor’s degree or an equivalent combination of education and practical experience. • 5 – 7 years of direct supervisory or management experience in a related field. • Expertise in third-party network management is required. • Exceptional interpersonal, customer service, and negotiation skills. • Strong written and verbal communication skills. • Strong organizational and time management skills. • Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI, Tableau). • Results-oriented mindset with a focus on achieving and exceeding targets. • Problem-solving skills with a proactive approach to identifying and resolving issues. • Self-starter who is resourceful and comfortable building solutions from the ground up. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs. Benefits: • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. Apply tot his job