User Success Engineer

Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success. Responsibilities Review technical specifications and align specifications with customer business rules to design custom solutions Completeness, quality and productivity of EDI Template production Basic Template and After Parse Functionality Business rule documents Implementation instructions Works closely with more senior EDI Technical Specialists Analyze, diagnose, and provide technical solutions to software product issues Import customer data, test and reproduce customer issues as needed Design or modify SQL scripts and other custom applications and scripts Test solutions prior to delivery to customer to ensure compliance with specifications and business rules Escalate higher level customer issues to the appropriate personnel Other responsibilities as assigned Skills Bachelors in computer science or related field Working knowledge of programming language concepts Excellent customer service and communication skills, both verbal and written Good trouble shooting skills Ability to learn quickly and manage multiple priorities Familiarity with Microsoft Windows environments, including MS Office Excellent communication, time management and teamwork skills Must be a self-motivated team player who likes responsibility Basic understanding of business functions Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others) Requires successful completion of EnterpriseIQ training and testing Knowledge of database systems; familiarity with Oracle and PL/SQL preferred Familiarity with ERP and EDI a plus Benefits Comprehensive coverage for medical, dental, vision care for employee & dependents Employee life Short & long term disability Tuition reimbursement Immediate 401K enrollment 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria) Flexible time off policy 10 paid holidays Company Overview Dassault Systèmes is a catalyst for human progress. It was founded in 1981, and is headquartered in Vélizy-villacoublay, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Dassault Systèmes has a track record of offering H1B sponsorships, with 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.