Urgently Hiring: Part-Time Call Center Representative
An excellent opportunity has arisen for a Part-time Call Center Representative! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â Our Lucky Lincoln Gaming team is hiring a part-time Call Center Representative to support our operations and customer service team. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
 Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
 Create, follow up on, and close tickets as required daily
 Focus on increasing percentage of remote fix tickets relative to the total tickets
 Prioritize and organize calls according to urgency
 Supervise the route and status of field technicians and collectors to prioritize their daily schedule
 Maintain and update call logs, call records and other important documentation
 Ensure location owners feel supported and valued
 Building relationships with location owners and other call center team members based on trust and reliability
 Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
 Review and communicate low level alerts to the technician and collection team
The successful candidate will have
 Ability to multitask with minimal direction
 Strong communication and interpersonal skills to interact with customers, peers, managers
 Attentive to detail with a passion to learn and grow
 High school diploma or GED required
 Must be at least 21 years of age
 Great customer service skills
 Excellent written and communication skills
 Previous experience in a call center or customer-focused environment
 Weekend and evening availability
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
 Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
 Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
 Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
 Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency
Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Role overview
 Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
 Create, follow up on, and close tickets as required daily
 Focus on increasing percentage of remote fix tickets relative to the total tickets
 Prioritize and organize calls according to urgency
 Supervise the route and status of field technicians and collectors to prioritize their daily schedule
 Maintain and update call logs, call records and other important documentation
 Ensure location owners feel supported and valued
 Building relationships with location owners and other call center team members based on trust and reliability
 Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
 Review and communicate low level alerts to the technician and collection team
The successful candidate will have
 Ability to multitask with minimal direction
 Strong communication and interpersonal skills to interact with customers, peers, managers
 Attentive to detail with a passion to learn and grow
 High school diploma or GED required
 Must be at least 21 years of age
 Great customer service skills
 Excellent written and communication skills
 Previous experience in a call center or customer-focused environment
 Weekend and evening availability
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
 Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
 Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
 Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
 Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency
Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now