Urgently Hiring: Customer Service Representative 1 of Loyalty
This is a fantastic, simple entry-level opportunity for a Customer Service Representative 1 Of Loyalty Services! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. Â Â Job Description:
As often the first point of contact for customers, the Loyalty Services Representative addresses concerns, inquiries and activities. This role focuses on retention and promoting the value of the company's products and services, creating a positive customer experience through professionalism, friendliness and product knowledge.
Responsibilities:
 Support policyholders with insurance product information.
 Assist customers via inbound and outbound calls, including those wishing to cancel their insurance coverage, reviewing products, benefits and resolving service or claims issues.
 Match products with client needs.
 Help collect current and past-due premiums.
 Provide detailed information about policies statuses.
 Assist with basic technical troubleshooting for website or app-related issues.
 Consistently meet or exceed departmental standards including quality, average handle time, auxiliary time, after-call work and other KPIs.
 Exhibit and practice the organization's common purposes and shared traits, supporting process improvements and providing feedback to leadership.
 Perform other duties as assigned.
 Work various shifts within 8:30 a.m. to 7:00 p.m. EDT timeframe, Monday through Friday. Hybrid work schedule (3 days in office, 2 days remote).
 Uphold the values of personal connection, empathy, problem-solving and ownership.
 Take an organized and logical approach to solving problems, breaking down complex issues into manageable parts and identifying root causes.
 Demonstrate a desire and capacity to expand expertise, develop new skills and grow professionally.
 Go above and beyond the job requirements, meeting objectives on time with minimal supervision.
 Adapt to changing circumstances, prioritize competing demands and navigate uncertainty.
 Execute plans effectively, drive for results and takes accountability for outcomes.
 Uphold and model company values, acting ethically and maintaining professional integrity while collaborating across teams.
Requirements:
 Previous experience working as a customer service representative
 Friendly and professional demeanor
 Excellent communication and interpersonal skills
 Critical thinking and problem-solving skills
 Basic computer skills and knowledge of database software
 Attention to detail, organizational skills and time management skills
 Ability to work a flexible schedule to meet business needs
 Ability to remain calm under pressure
 Ability to explain detailed policy concepts in a simple terms
 Bilingual (English/Spanish) skills
 1-2 years experience of customer service
 1-2 years contact center experience
 Previous experience with retention efforts to retain customers (preferred)
 Previous phone sales experience is a plus
 High school diploma required; bachelor's degree (preferred)
Contact:
Rebecca Sami
+1 (312) 884-0419
[email protected]
Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus! Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
As often the first point of contact for customers, the Loyalty Services Representative addresses concerns, inquiries and activities. This role focuses on retention and promoting the value of the company's products and services, creating a positive customer experience through professionalism, friendliness and product knowledge.
Responsibilities:
 Support policyholders with insurance product information.
 Assist customers via inbound and outbound calls, including those wishing to cancel their insurance coverage, reviewing products, benefits and resolving service or claims issues.
 Match products with client needs.
 Help collect current and past-due premiums.
 Provide detailed information about policies statuses.
 Assist with basic technical troubleshooting for website or app-related issues.
 Consistently meet or exceed departmental standards including quality, average handle time, auxiliary time, after-call work and other KPIs.
 Exhibit and practice the organization's common purposes and shared traits, supporting process improvements and providing feedback to leadership.
 Perform other duties as assigned.
 Work various shifts within 8:30 a.m. to 7:00 p.m. EDT timeframe, Monday through Friday. Hybrid work schedule (3 days in office, 2 days remote).
 Uphold the values of personal connection, empathy, problem-solving and ownership.
 Take an organized and logical approach to solving problems, breaking down complex issues into manageable parts and identifying root causes.
 Demonstrate a desire and capacity to expand expertise, develop new skills and grow professionally.
 Go above and beyond the job requirements, meeting objectives on time with minimal supervision.
 Adapt to changing circumstances, prioritize competing demands and navigate uncertainty.
 Execute plans effectively, drive for results and takes accountability for outcomes.
 Uphold and model company values, acting ethically and maintaining professional integrity while collaborating across teams.
Requirements:
 Previous experience working as a customer service representative
 Friendly and professional demeanor
 Excellent communication and interpersonal skills
 Critical thinking and problem-solving skills
 Basic computer skills and knowledge of database software
 Attention to detail, organizational skills and time management skills
 Ability to work a flexible schedule to meet business needs
 Ability to remain calm under pressure
 Ability to explain detailed policy concepts in a simple terms
 Bilingual (English/Spanish) skills
 1-2 years experience of customer service
 1-2 years contact center experience
 Previous experience with retention efforts to retain customers (preferred)
 Previous phone sales experience is a plus
 High school diploma required; bachelor's degree (preferred)
Contact:
Rebecca Sami
+1 (312) 884-0419
[email protected]
Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus! Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now