Technology Consultant II

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Technology Consultant II plays a critical role within the vSOC’s 24/7 operational model, providing intermediate-level triage and analysis capabilities. This position ensures SLA-driven alert handling, accurate enrichment, and timely escalation of potential security incidents across a multi-tenant environment. Analysts in this role demonstrate growing independence in investigations, handle moderately complex alerts, and contribute to operational continuity through clear documentation and collaboration. This role serves as a stepping stone toward senior analyst positions by building technical depth, platform versatility, and confidence in a high-tempo environment. The Main Responsibilities • Perform real-time alert triage and enrichment across SIEM, EDR, and other telemetry sources. • Apply contextual enrichment using threat intelligence, asset data, and user behavior to assess severity and relevance. • Draft and deliver clear, technically accurate analyst write-ups for escalated alerts, including indicators of compromise and recommended actions. • Issue timely alert notifications and escalate incidents per SLA and SOP requirements. • Ensure all actions are properly documented and traceable. • Provide feedback on recurring false positives, detection gaps, and enrichment issues to improve workflows. • Collaborate with shift teams to maintain situational awareness and ensure smooth transitions. • Participate in customer-facing activities such as incident documentation reviews and technical briefings under senior guidance. • Follow established playbooks and SOPs while contributing suggestions for improvement. What We Look For in a Candidate • At least 3 years of related experience. • Proficiency in core vSOC platforms: Carbon Black, CrowdStrike, Microsoft Defender, SentinelOne, Splunk, and Microsoft Sentinel. • Developing fluency in advanced tools such as Palo XSIAM, Microsoft Sentinel, Splunk, and other platforms. • Ability to conduct initial investigations and apply contextual enrichment independently. • Strong written communication skills for producing concise and technically sound documentation. • Familiarity with SLA-driven operations and escalation protocols. • Initiative in resolving recurring issues and improving detection workflows. • Willingness to engage in customer-facing support activities with professionalism. • Ability to work effectively in a high-tempo, collaborative environment. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-MB1 #LI-Remote Requisition #: 339751 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 09/12/2025 Apply tot his job