Technical Support Specialist job at Stryker in Portage, MI

Technical Support Specialist - 1st Shift (Hybrid) Portage, Michigan Full time R552320 Work Flexibility: Hybrid Schedule: 1st Shift, Monday-Friday Overtime may be required to support business needs What You Will Do – As a Technical Support Specialist, you will provide high-quality customer service by troubleshooting issues, dispatching service personnel, and maintaining accurate records of all interactions. You will also contribute to continuous improvement initiatives, ensure product knowledge through training, and support operational excellence. Additionally, you will: Respond to customer service requests via phone calls and emails in a timely manner Investigate and troubleshoot product issues to support field representatives Enter service call data accurately following standardized procedures Maintain and track service documentation in compliance with customer agreements Use software tools for record-keeping and technical information access Analyze call center metrics and report findings to management Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving Promote customer satisfaction and uphold Stryker's brand values Build relationships to collaborate cross-functionally and support team projects as needed Complete training to achieve training certification on all product segments within first 12 months on the technical support team What You Need – Required At least 3 years of professional experience with customer and/or technical support High School diploma or GED equivalent Ability to work flexible hours as needed to support the business needs Preferred Associates or Bachelors Degree 3 or more years of experience working as a technician or providing technical support Knowledge and experience with use of hand and power tools Experience with Technical Communications Fluency in French is a plus Travel Percentage: 10% Apply tot his job