Technical Account Manager – Montgomery County Police Department, MD
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.
What You’ll Do
Location: Must be based within an hour of Montgomery County Police Headquarters in Gaithersburg, MDReports To: Sr. Director, Embedded Services
Achieve mastery of all Axon technologies and products
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
Provide tier-2 technical support
Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key partners to support growth within the customer account
Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
Maintain customer confidence, especially in high-pressure situations
Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
Report, as needed, to various agency locations to ensure project timelines and objectives are being met
Support customer deployment activities, implementation planning, product adoption, and operational readiness
Deliver customer training related to relevant Axon products, workflows, and integrations
Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment
What You Bring
Bachelor’s degree or equivalent work experience
3+ years of experience working with major city, enterprise, or similarly complex customers
Proven track record of successfully managing customer relationships and technical projects
Experience with project management and product deployment
Understanding of SaaS, cloud providers/solutions, virtualization, and storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
Unmatched analytical, strategic, and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail-oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
Must be able to pass any required agency background check
Possess a valid driver’s license
Have access to reliable transportation
Preferred
Experience managing a public safety Axon program
Experience with program management and progress reporting
Knowledge of JIRA and Microsoft Dynamics
Knowledge of CCTV, VMS, and IP cameras
Experience working closely with sales and support teams
Experience in networking and telecommunications
Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows
Experience coordinating across internal and external stakeholders in complex customer environments
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range$90,000—$144,000 USD
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.
What You’ll Do
Location: Must be based within an hour of Montgomery County Police Headquarters in Gaithersburg, MDReports To: Sr. Director, Embedded Services
Achieve mastery of all Axon technologies and products
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
Provide tier-2 technical support
Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key partners to support growth within the customer account
Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
Maintain customer confidence, especially in high-pressure situations
Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
Report, as needed, to various agency locations to ensure project timelines and objectives are being met
Support customer deployment activities, implementation planning, product adoption, and operational readiness
Deliver customer training related to relevant Axon products, workflows, and integrations
Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment
What You Bring
Bachelor’s degree or equivalent work experience
3+ years of experience working with major city, enterprise, or similarly complex customers
Proven track record of successfully managing customer relationships and technical projects
Experience with project management and product deployment
Understanding of SaaS, cloud providers/solutions, virtualization, and storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
Unmatched analytical, strategic, and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail-oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
Must be able to pass any required agency background check
Possess a valid driver’s license
Have access to reliable transportation
Preferred
Experience managing a public safety Axon program
Experience with program management and progress reporting
Knowledge of JIRA and Microsoft Dynamics
Knowledge of CCTV, VMS, and IP cameras
Experience working closely with sales and support teams
Experience in networking and telecommunications
Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows
Experience coordinating across internal and external stakeholders in complex customer environments
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range$90,000—$144,000 USD
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].