System Support Engineer (Remote)
We are looking for an experienced and self-motivated Remote System Support Engineer to manage and support enterprise IT systems and infrastructure. The ideal candidate will have hands-on expertise with Microsoft Azure, VMware, Veeam, Microsoft Exchange, Intune, anti-spam, and antivirus solutions. This role will be responsible for providing Tier 2/3 support, managing systems in hybrid cloud environments, and ensuring operational reliability and security.
Key Responsibilities:
ā¢ Provide remote technical support and troubleshooting for infrastructure issues (servers, email, cloud, security, and virtualization).
ā¢ Administer and support Microsoft Azure services, including virtual machines, networking, storage, and access management.
ā¢ Maintain and monitor VMware environments (vSphere, ESXi, vCenter), ensuring optimal performance and uptime.
ā¢ Manage Microsoft Exchange Server (on-premises and/or Exchange Online), handling mailbox management, transport rules, and email delivery issues.
ā¢ Configure and support Microsoft Intune for device management, compliance policies, application deployment, and endpoint security.
ā¢ Manage and troubleshoot anti-spam and email security solutions (e.g., Microsoft Defender for Office 365, Proofpoint,Barracuda).
ā¢ Administer and monitor antivirus/endpoint protection platforms (e.g., Microsoft Defender for Endpoint, Sophos, Trend Micro,kaspersky).
ā¢ Perform backup and restore operations using Veeam Backup & Replication, and validate recovery strategies.
ā¢ Implement and maintain security best practices across infrastructure.
ā¢ Collaborate with other IT teams for system upgrades, patch management, and service improvements.
ā¢ Maintain documentation for system configurations, standard operating procedures, and support tasks.
ā¢ Participate in on-call rotation and respond to critical incidents or outages as needed.
Required Skills & Qualifications:
ā¢ 3ā5 years of experience in systems support or infrastructure administration.
ā¢ Proficiency in the following technologies:
ā¢ Microsoft Azure (VMs, storage, RBAC, virtual networks)
ā¢ VMware (vSphere, ESXi, vCenter)
ā¢ Veeam Backup & Replication
ā¢ Microsoft Exchange (2016/2019 or Exchange Online)
ā¢ Microsoft Intune (device compliance, configuration profiles, app deployment)
ā¢ Email security/anti-spam solutions (e.g., Defender for O365, Mimecast)
ā¢ Antivirus/endpoint protection (e.g., Microsoft Defender, Sophos)
ā¢ Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy.
ā¢ Basic scripting skills (e.g., PowerShell) for automation and system management.
ā¢ Solid understanding of IT security principles and endpoint protection.
ā¢ Excellent analytical, communication, and problem-solving skills.
ā¢ Ability to work independently and manage priorities in a remote environment.
Preferred Qualifications:
ā¢ Relevant certifications such as:
ā¢ Microsoft Certified: Azure Administrator Associate
ā¢ Microsoft 365 Certified: Endpoint Administrator Associate
ā¢ VMware Certified Professional (VCP)
ā¢ Veeam Certified Engineer (VMCE)
ā¢ CompTIA Security+ or similar security certification
ā¢ Experience supporting hybrid Exchange environments (on-prem and cloud).
ā¢ Familiarity with ITIL-based service management tools and processes.
Job Type: Full-time
Apply Now
Key Responsibilities:
ā¢ Provide remote technical support and troubleshooting for infrastructure issues (servers, email, cloud, security, and virtualization).
ā¢ Administer and support Microsoft Azure services, including virtual machines, networking, storage, and access management.
ā¢ Maintain and monitor VMware environments (vSphere, ESXi, vCenter), ensuring optimal performance and uptime.
ā¢ Manage Microsoft Exchange Server (on-premises and/or Exchange Online), handling mailbox management, transport rules, and email delivery issues.
ā¢ Configure and support Microsoft Intune for device management, compliance policies, application deployment, and endpoint security.
ā¢ Manage and troubleshoot anti-spam and email security solutions (e.g., Microsoft Defender for Office 365, Proofpoint,Barracuda).
ā¢ Administer and monitor antivirus/endpoint protection platforms (e.g., Microsoft Defender for Endpoint, Sophos, Trend Micro,kaspersky).
ā¢ Perform backup and restore operations using Veeam Backup & Replication, and validate recovery strategies.
ā¢ Implement and maintain security best practices across infrastructure.
ā¢ Collaborate with other IT teams for system upgrades, patch management, and service improvements.
ā¢ Maintain documentation for system configurations, standard operating procedures, and support tasks.
ā¢ Participate in on-call rotation and respond to critical incidents or outages as needed.
Required Skills & Qualifications:
ā¢ 3ā5 years of experience in systems support or infrastructure administration.
ā¢ Proficiency in the following technologies:
ā¢ Microsoft Azure (VMs, storage, RBAC, virtual networks)
ā¢ VMware (vSphere, ESXi, vCenter)
ā¢ Veeam Backup & Replication
ā¢ Microsoft Exchange (2016/2019 or Exchange Online)
ā¢ Microsoft Intune (device compliance, configuration profiles, app deployment)
ā¢ Email security/anti-spam solutions (e.g., Defender for O365, Mimecast)
ā¢ Antivirus/endpoint protection (e.g., Microsoft Defender, Sophos)
ā¢ Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy.
ā¢ Basic scripting skills (e.g., PowerShell) for automation and system management.
ā¢ Solid understanding of IT security principles and endpoint protection.
ā¢ Excellent analytical, communication, and problem-solving skills.
ā¢ Ability to work independently and manage priorities in a remote environment.
Preferred Qualifications:
ā¢ Relevant certifications such as:
ā¢ Microsoft Certified: Azure Administrator Associate
ā¢ Microsoft 365 Certified: Endpoint Administrator Associate
ā¢ VMware Certified Professional (VCP)
ā¢ Veeam Certified Engineer (VMCE)
ā¢ CompTIA Security+ or similar security certification
ā¢ Experience supporting hybrid Exchange environments (on-prem and cloud).
ā¢ Familiarity with ITIL-based service management tools and processes.
Job Type: Full-time
Apply Now