Supervisor - FEMA remote call center (temporary)

Remote Full-time
Employer Industry: Emergency Management Services

Why Consider This Job Opportunity...
• Salary up to $58,000.00
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on helping disaster survivors
• Comprehensive benefits package, including health insurance and retirement savings plan
• Flexibility to work an eight-hour shift across various time slots, including weekends
• Commitment to diversity and support for military service members and veterans

What To Expect (Job Responsibilities)
• Supervise call center staff to ensure adherence to quality standards and procedures
• Interview and recommend hiring and promotion of contact center staff
• Develop work schedules and assign duties to ensure operational efficiency
• Evaluate job performance of employees and recommend appropriate personnel actions
• Provide training and coaching sessions to direct reports to identify development opportunities

What Is Required (Qualifications)
• Associate degree or equivalent combination of education, technical training, or work experience
• U.S. Citizenship
• Proficient in Microsoft Office Suite
• 3-5 years of relevant professional experience
• Excellent organizational, written, and verbal communication skills

How To Stand Out (Preferred Qualifications)
• Experience supporting FEMA or similar emergency management organizations
• Bachelor's degree in a related field
• Ability to manage a high level of confidentiality
• Experience working in fast-paced, deadline-oriented environments
• Strong team collaboration skills

#EmergencyManagement #CallCenterLeadership #CareerOpportunity #VeteranSupport #CompetitivePay

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