Student - Academic Support Analyst Administrative Assistant
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the... university. And today, we're ready to expand our reach. All we need is you.
The opportunity
The Analyst Administrative Assistant is a student worker position. The Analyst Administrative Assistant will support the Online Academic Support team by performing clerical tasks such as (but not limited to) weekly data reporting, staff scheduling, daily communications, and data entry. The position is fully remote (online) and will average 10 hour/week with a flexible schedule based on workload. The Academic Support team is student-facing and provides a high volume of tutoring, coaching, and resources to Global Campus students; ideal candidates for the Administrative Assistant role will be organized, detail-oriented, and have a passion for supporting the SNHU mission.
Responsibilities
Maintain the Academic Support inbox by writing and responding to email correspondence;
Maintain and distribute emails as necessary in the Academic Coach and Peer Tutoring email box
Prepare communications such as memos, reports, and other correspondence as needed
Manage Workshop scheduling, including posting availability and changing sessions, and update coach and peer tutor scheduling as needed
Maintain weekly data reporting for the Academic Support team, including gathering data from multiple platform resources
Submit appropriate escalation tickets for the Academic Support platform as needed
Maintain the tracking system in SharePoint of escalation tickets with resolution details
Responsible for managing SharePoint events and libraries, ensuring accuracy and availability
Other administrative support tasks as assigned
Minimum Qualifications
Current SNHU Global Campus Student
At least five SNHU courses completed with successful outcome (3.5 or better cumulative GPA)
Excellent oral and written communication skills
Attention to detail, punctuality, reliability, and professionalism are essential for this role
Ability to work some shift hours during Monday-Friday, 8-4:30 time frame
Basic working knowledge of Word, Excel, Outlook, Sharepoint
Preferred Qualifications
Prior experience with administrative duties, especially in email correspondence and data entry
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for
Apply Now
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the... university. And today, we're ready to expand our reach. All we need is you.
The opportunity
The Analyst Administrative Assistant is a student worker position. The Analyst Administrative Assistant will support the Online Academic Support team by performing clerical tasks such as (but not limited to) weekly data reporting, staff scheduling, daily communications, and data entry. The position is fully remote (online) and will average 10 hour/week with a flexible schedule based on workload. The Academic Support team is student-facing and provides a high volume of tutoring, coaching, and resources to Global Campus students; ideal candidates for the Administrative Assistant role will be organized, detail-oriented, and have a passion for supporting the SNHU mission.
Responsibilities
Maintain the Academic Support inbox by writing and responding to email correspondence;
Maintain and distribute emails as necessary in the Academic Coach and Peer Tutoring email box
Prepare communications such as memos, reports, and other correspondence as needed
Manage Workshop scheduling, including posting availability and changing sessions, and update coach and peer tutor scheduling as needed
Maintain weekly data reporting for the Academic Support team, including gathering data from multiple platform resources
Submit appropriate escalation tickets for the Academic Support platform as needed
Maintain the tracking system in SharePoint of escalation tickets with resolution details
Responsible for managing SharePoint events and libraries, ensuring accuracy and availability
Other administrative support tasks as assigned
Minimum Qualifications
Current SNHU Global Campus Student
At least five SNHU courses completed with successful outcome (3.5 or better cumulative GPA)
Excellent oral and written communication skills
Attention to detail, punctuality, reliability, and professionalism are essential for this role
Ability to work some shift hours during Monday-Friday, 8-4:30 time frame
Basic working knowledge of Word, Excel, Outlook, Sharepoint
Preferred Qualifications
Prior experience with administrative duties, especially in email correspondence and data entry
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for
Apply Now