Sr. Manager- Retail SMB Business Sales
About the position When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You’ll get to be a critical component in supporting the business growth for our small to medium business market. Driving a vision and purpose along with our strategic and tactical plans for the small business channel. You’ll build the culture within your team for high performance and outstanding sales results while providing excellent customer experiences. Identifying and implementing customer retention tools. Developing, assigning and monitoring sales goals. Leading multiple direct reports to produce high performance results. Training our sales team on new products, services and selling skills. Networking and researching to generate lead development. Generating and analyzing sales, forecast and funnel-management reporting. Maintaining knowledge of promotional elements. Driving cross channel support along with partnering with Business Sales, Retail, and Indirect sales channels. Developing local community relationships. What we’re looking for... You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering. Responsibilities • Driving a vision and purpose along with our strategic and tactical plans for the small business channel. • Building the culture within your team for high performance and outstanding sales results while providing excellent customer experiences. • Identifying and implementing customer retention tools. • Developing, assigning and monitoring sales goals. • Leading multiple direct reports to produce high performance results. • Training our sales team on new products, services and selling skills. • Networking and researching to generate lead development. • Generating and analyzing sales, forecast and funnel-management reporting. • Maintaining knowledge of promotional elements. • Driving cross channel support along with partnering with Business Sales, Retail, and Indirect sales channels. • Developing local community relationships. Requirements • Bachelor’s degree or four or more years of work experience. • Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. • Experience in a quota-based sales environment. • Billing and POS systems knowledge. • A valid driver’s license. Nice-to-haves • Three or more years of experience in retail sales or marketing. • Leadership experience. • Knowledge of the wireless industry. • Experience developing and coaching a high performing team. • Proven success in customer resolution and satisfaction. Benefits • health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance • matched 401(k) savings plan • up to 8 company paid holidays per year and up to 6 personal days per year • paid parental leave • adoption assistance and tuition assistance • premium pay such as overtime, shift differential, holiday pay, allowances, etc • Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. Apply tot his job